Business Details
About
Carpet Store
Carpe Empire Plus provides carpet, hardwood, laminate, tile, luxury vinyl, waterproof flooring and more with quality INSTALLATION!!! WE are licensed and insured. All our installers work for CARPET EMPIRE PLUS. Located in the Coachella Valley with three showrooms: CATHEDRAL CITY, PALM DESERT and INDIO. 800-21-FLOOR
Location
Hours
Reviews
4.4
165 reviews
5 stars
132
4 stars
10
3 stars
3
2 stars1
1 star
19
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff and installers, highlighting their responsiveness and willingness to assist.
Installation Quality
Overall, customers were satisfied with the installation process, noting that it was quick and efficient, although there were some isolated complaints about communication and execution.
Product Satisfaction
Customers expressed high satisfaction with the quality and variety of flooring products offered, with many noting that the final results exceeded their expectations.
Pricing
The business was frequently recognized for competitive pricing, with several customers mentioning significant savings compared to competitors.
Follow-Up Issues
Some customers reported difficulties with follow-up service and resolution of issues, particularly regarding warranty claims and installation problems.
- EWEd Williamson4 days ago5.0i can’t say enough about our sales person who was the most understanding, cooperative, non-judgemental, kind, ridiculously helpful with the best communication. i’ve experienced in decades. THE PRODUCT WAS FANTASTIC, the installers AMAZING. Can’t say enough about carpet empire or our rep David
- BRBarbara RazowskyJul 25, 20255.0Excellent salesperson,office manager and installers. Very very happy with the whole process
- KLKenny LeggeJun 23, 20255.0I would highly recommend Carpet Empire for your flooring needs. We had a few rooms that were carpeted when we purchased our home a few years ago, and we just finally got around to removing and replacing the flooring. Dan was excellent to work with and very attentive. He selected the colors that he thought would work best with the other floors in our home, and it looks fantastic now that it's installed. Not only was the process quick and easy, but it also took less than a week to order all the materials, and the installation team completed all five rooms in under a day. Everything looks great. All my interactions with the team were great, so we didn't even look for a second quote because we felt like we were getting an excellent service, product, and price. This was especially true since everything home-wise in the desert takes longer than you want and is more expensive than you imagine. Thanks, Dan and the team!
- JCJohn CasparianJun 20, 20255.0When our house was flooded, we went to Carpet Empire Plus to provide replacement flooring. Janis Avedesian and her crew worked very closely with the remediation company to minimize the time involved in completing the project. We are very satisfied with the quality of the flooring and quality of the service.
- SRSteve RosenbergJun 14, 20255.0Carpet Empire Plus has great prices and great service. Family owned and now celebrating 30 years in the Coachella Valley. The thing that impresses me the most is that if a problem crop up, they fix it - and fast.