Carpe Noctem Candle Co

Reviews

• WP

  Wendy Paulson

  Oct 23, 2025
  5.0
  My son and I had a great time making candles with Sara at Carpe Noctem Candle Co! Super fun!!! Will book again!
• SZ

  Sara Zschernitz

  Sep 29, 2025
  5.0
  We have LOVED working with Carpe Noctem on custom candles for our business. Clean ingredients and a fun experience to make custom scents for our brand. Definitely stop in if you are near a location!
• SS

  Samantha Sandersfeld

  Sep 9, 2025
  5.0
  I came with a group for a bachelorette party and what a great experience! We all enjoyed the pouring experience and were excited to get our candles. Due to living out of town/state, we all had our candles shipped, and unfortunately most of our candles broke on the journey due to being packaged poorly. BUT and this is a big but, this shop could not have handled this any better. They were so prompt, kind, and went above and beyond to fix it. I liked my experience initially, but seeing how they handled customer service when things didn't go great really sets them apart. Sarah is truly amazing! I would 100% recommend this shop to others! Thank you so much for taking such good care of our group!
• ML

  Megan Lund

  Sep 9, 2025
  5.0
  EXCELLENT CUSTOMER SERVICE!! My friends and I went here for the candle making experience for my bachelorette party. We had a lot of fun and created some wonderful candles! There was a slight issue with shipping the candles to some of us, resulting in some of the vessels breaking. I contacted them right away and explained what happened. They were very apologetic and willing to ship me a new candle with the fragrance oils I used. They were quick to respond, extremely nice, and they even threw in an extra little something for me when they shipped the new candle to me! It arrived within a week after I had talked to them, and they are absolutely beautiful! They were packaged very well and arrived intact. I HIGHLY recommend this store and will definitely return when I’m in the area!
• KL

  Kristin L.

  Jun 25, 2025
  2.0
  We attended the "Pour Your Own Candle" experience. It's a fine indoor activity for a small group if you're okay with potential product imperfections, but our group left somewhat dissatisfied for these reasons: Gratuity & Pricing: An automatic 20% gratuity was applied to our entire bill, including optional drinks, vessel upgrades, and retail store purchases, not just the $50 service fee. When questioned, the business compared it to a restaurant, but you wouldn't tip on merchandise from a gift shop attached to a restaurant, for instance. This policy felt opaque. Scent Blending: The "olfactory experience" uses anonymized scents that are already complex blends. Following the recommendation to combine two-three scents resulted in candles with a dozen or more notes, which can be overwhelming for some. You can mix in just one of the scent blends by itself, but they also sell some of these single blends in their store for a lower price. Our personal preference would have been some single-note offerings to choose from as well. Product Quality & Guidance: We were told this is an "experience, not a class," with only verbal instructions. Despite following directions, half our group's candles had quality issues (pooling oil, air bubbles). The business blamed these issues on customer error, which was frustrating given the lack of hands-on guidance. It's disappointing to pay a premium price and leave with a flawed product. Receipts & Transparency: No receipts were auto provided nor verbally offered, making our higher-than-expected totals confusing. When I requested mine, they emailed me the wrong person's receipt, compounding the lack of transparency. Return Policy: My candle was unusable due to significant oil pooling. The business refused a refund or even an exchange, stating the "experience" is non-refundable which is understandable, but it's also not exchangeable which contradicts their website policy allowing exchanges for unused products. Their suggested solution—to blot the oil with a paper towel—was an unacceptable fix for a defective, premium-priced item.

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