Carolina Auto Direct

4.7
1189 reviews

About

Used Car DealerCar DealerAuto Repair ShopTruck DealerTruck Repair ShopUsed Truck DealerCar Inspection Station

Location

Carolina Auto Direct
484 N. Generals Blvd, Lincolnton, NC
28092, United States

Hours

Reviews

4.7
1,189 reviews
5 stars
1,063
4 stars
41
3 stars
8
2 stars
7
1 star
70

What are people saying?

AI-generated from customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable throughout the buying process.

Vehicle Quality Issues

Several reviews highlighted significant issues with vehicles shortly after purchase, including check engine lights and transmission failures, leading to dissatisfaction.

Sales Experience

While some customers had positive experiences with sales representatives, others reported feeling pressured or misled during the purchasing process.

Communication

Feedback indicated mixed experiences with communication, with some customers appreciating prompt responses while others faced miscommunication regarding vehicle availability.

Overall Satisfaction

Despite some negative experiences, many customers expressed high satisfaction with their purchases and the dealership's service, recommending it to others.
  • SC
    Steve Cutshaw
    1 day ago
    5.0
    Excellent dealer to deal with. Honest, knowledgeable and fast to respond. Chris Tomey was a great salesman. Chris addressed all concerns and was very helpful through out the whole process. We will definitely be using this dealership for any future purchases.
  • JW
    Jesse W
    1 day ago
    1.0
    Around 2 weeks ago, I purchased a 2018 Kia Soul from Carolina Auto Direct. Overall, the experience has done nothing but gotten worse. They had to return the car to Service before I could even buy it to fix things like having windshield wiper blades. During the week after purchasing, I noticed some major grinding and creaking coming from the rear end of the car. I took a look under the car, and both rear shocks were bad. The boots torn and hanging. These parts are included in their "safety inspection." I called CAD, they assured me that I would be getting a call back in 30 minutes, Nothing. I called again, assured that it was the weekend and I would receive a call on Monday. Silence. Today, as of writing, I called again, was assured I would get a call back, nothing.
  • DL
    Daniel L
    Oct 29, 2025
    5.0
    Very nice and clean selection of vehicles. Great staff. Professional, Friendly, and accommodating. I am more than happy and excited about my purchase and would recommend anyone to check them out! Thank you Nereida for your care & attentiveness. 6 stars! ⭐️
  • MC
    Mike Coleman
    Oct 27, 2025
    5.0
    Sometimes things don’t go as planned, but CAD went above and beyond to make things right. I bought a beautiful C6 Corvette from them out of state, and from my first call with the salesman, I knew this place was the real deal — no haggling, just fair numbers and honest communication. They arranged shipping to me, but the car was unfortunately damaged during loading and transport, and a check engine light came on shortly after arrival. Buyer beware, right? Not here. The shop owner personally sent his son with a flatbed to bring the car back to their shop, where they handled all the bodywork and repairs at no cost. Within a week, the car was back in my garage in perfect condition. It’s rare these days to find a dealership that stands by their word. At CAD, a handshake still means something. I'll be a repeat customer for life, can't wait to come back when I'm ready for an upgrade.
  • GL
    Gary Leigh
    Oct 20, 2025
    5.0
    Austin was extremely helpful and knowledgeable about his inventory. I had specific questions and he took a few days to research the product. When I returned later he was able to fully explain the vehicle functions. Even after he made the sale, my wife and I returned with more questions. Even though he was busy, he welcomed us with a smile and did a full walk through with my wife. We will definitely do business with him again.