Carolina Appliance Service, LLC

Reviews

• MF

  michelle flores

  Jun 23, 2023
  1.0
  After a week they came with the missing piece for my dryer and when they left said it was all good. Went to use it and nothing was connected correctly.
• EK

  Ermin Krkalic

  Feb 21, 2019
  1.0
  I would give zero stars if I could. Terrible customer service.Technician came out today and the appointment was for tomorrow. My in-law was home who doesn’t speak English. He spent 5 min in the house and ran out. He then reported to Lowes that I have tempered with the unit and warranty is voided.I even told him over the phone that I have made sure that I had power to the electrical box so I wont be charged if my outlet is bad or I have a tripped breaker. I bought whole new Samsung set 3 months ago and paid extra 2 years of warranty, so very disappointed that the unit died and with the service from this company/tech had came along with it. no wonder he showed up the next day after I reported it if they are putting this much effort/tricks to fix it. I even have original packing tape on the unit.... terrible!!!!
• KC

  Kevin Curry

  Aug 10, 2018
  1.0
  Spoke to Bob Friday morning about our LG refrigerator said he would reach back out to us later. As i am working I see a missed call from Bob. i immediately call him back. He says the repairman was "in my area" and could have stopped by. I said someone will be there in ten minutes. Bob said sorry, too bad...hes gone from that area not to return until Monday. This guy never made an appointment with me. How would I know? I said I work during the day will be home at 330pm all next week. Bob said we don't work after 3pm. Extremely rude. Horrible customer service. "NO STARS" would be better.
• JP

  Janice Privette

  May 23, 2017
  5.0
  Spoke to someone on Monday and the appointment was arranged for the next day between 8:30 and 9:00 a.m. `The technician, Eric, was courteous and efficient. Excellent customer service! I'll definitely call again when needed.
• LL

  Lauren

  May 18, 2016
  5.0
  Billy came out and repaired our washer. He had the pump on his truck and had it repaired quickly. I am glad our neighbor told us to call them.