Car-X Tire & Auto

Reviews

• OC

  Olivia Catherine

  Sep 3, 2025
  1.0
  If you are looking for a tire shop, these guys are OK. But ABSOLUTELY BEWARE of them as a "repair" shop :( (For those looking for one, we highly recommend Beaumont Tire and Auto, which we have since discovered). My CarX Saga: We drove my car in after some warning lights went on. They called us and said it would be a $1k repair and about 1 day. TWO MONTHS LATER (I kid you not), they gave up and didn't even call us. We had to pay (out of pocket) to get the car towed to a dealership. (We also did pay CarX for what they did). I deeply wish that at any point they would have told us it was beyond them. Instead, they kept promising they could fix it if they just tried X or Y part (until they gave up). They didn't apologize or offer to have it towed themselves (it was running when we brought it in, but not after they worked on it it). So we have it brought to the dealership. THEN, the dealership tells us that they found damage from some parts being taken out and re-installed wrong!!! To the tune of $1200 more BEYOND the actual repairs that needed done. Now, to be most fair, I can't *prove* CarX did the damage. So, reader, I will let you have the evidence as I have it: 1. The dealership (who has so far proved reliable to me) said they know how it happened and what part was installed incorrectly. 2. The CarX mechanic admitted to working on that part. 3. No one else had ever worked on that part in my car. We called CarX about it to ask them to make it right about the damage. We really wanted to avoid having them have to work on it, so I asked if there was any way to have it repaired elsewhere. Their mechanic initially said he could file liability so we could, but then took multiple reminders to do anything, and finally came back and decided to be defensive and not cooperative. (They also never offered to refund us what we paid them, though that would still have been less than the damage cost). At this point it had been so many months and we just really needed the car, so we took the hit and paid the additional $1.2k out of pocket to have it fixed at the dealership. Note: the dealership also said that the wiring CarX did was cheap/not sturdy at all, and that they used aftermarket parts (without asking us). Now, again, dealerships can be pretentious, so believe who you will. But I am tempted to believe the dealership here... HERE'S THE THING THOUGH: I have insurance! CarX could have said at the outset, "this repair seems beyond our scope." And that would have been totally great! Amazing even! Instead, I paid $2.5k, 5 months of my life, and CONSTANT stress/chagrin for what should have just been days and a 1k deductible at the dealership. I would just have really (really) appreciated the honesty at the beginning. We missed out on so much this summer because of not having my car, and I will obviously never make the mistake of trusting them again, but I can't get those months of my life back. tl;dr: CarX is a fine tire place. They might be able to repair some cars. But they also held my car hostage for months, cost me huge amounts of money, were not at all honest about the time estimate of a repair, and did not show a single bit of remorse about any of it. They sound nice when you talk to them, but ultimately they didn't show me respect as a customer in any of the ways that mattered.
• AP

  Alex Plastow

  Aug 23, 2025
  5.0
  I jacked somewhere I wasn't supposed to like a total dumbass and hit my oil filter I couldn't turn the thing because it was so squashed. It looks like whoever pulled the filter off cut it open and then squished it until it could turn 🫡 I still only got billed for a standard oil change
• AP

  Armando Pizano

  Aug 19, 2025
  5.0
  Buen servicio y chequeos básicos gratuitos
• SB

  saurabh bagare

  Aug 18, 2025
  1.0
  I have been a long term customer here for 3+ years. Had a great service in the past. Today morning I went and asked the storefront guy about some status light on my car and potential nearest available slot. He said it was 3 days later which I was okay with. Then while leaving I just casually asked in a friendly tone "Hey can you suggest what the status light might mean?" just out of curiosity. He said "I WILL NOT DIAGNOSE YOUR CAR FOR FREE" I never asked him to diagnose, just was trying to make a friendly casual conversation since I was a regular here. I know repairs cost money and I am ready to pay, but such remark to regular customers is seriously unprofessional and rude. Customer service employees should know how to politely talk to customers!
• DB

  Dallas beak

  Aug 8, 2025
  5.0
  So we ended up getting a phone call from a guy multiple times screaming and yelling at the manager. AWD vehicles need all four tires (depending on the tread depth)replaced and the guy biligerent at this point in time told the boss he's an engineer and that we as the techs don't know how to do our job I'm righting this rn because I see he finally posted a video and reviews trying to show a different side while inside he wasn't biligerent or yelling he was kind and after he ask his question and we identified him as the biligerent voice over the phone we called him out and refused service for fear of destroying his drive train and him trying to sue us because we did as he wanted. I find this behavior childish and we treated it properly there wasn't just customers in here listening to his belligerent rant that we almost lost the costumer. At that point we refused service don't behavior that behavior he showed got him no where. I was sitting in the back waiting 10minutes to clock in and heard everything

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