Canada Goose Troy

Reviews

• DA

  David Amster

  Oct 16, 2025
  5.0
  What an amazing store!! Really good quality and selection. Thanks to Mia and Jonathan for their endless patience!!
• HN

  Hanadi Nasser

  Jun 4, 2025
  1.0
  Purchase Canada goose's jacket biggest mistake you ever made it , I bought 2 jackets one for me and one for my daughter. From the first wash there is no more feathers in my daughter jacket despite i follow the instruction washing label I found it on the jacket . Mine after I washed it no more lines on both sides and became too thin low quality material for high price, not worth it and I'm not going to buy anything from canada goose even all my family . I'm so disappointed 😞. They said lifetime warranty. I tried to return it or even exchange it but the costumer service not accepted at all . .
• LB

  Lauren Baker

  Mar 28, 2025
  1.0
  Notice on the Canada Goose corporate site how there are no ratings on their products? There's a reason for that. They claim to have a lifetime warranty, but I cannot express my disappointment more in this company that is supposed to be a leader in the industry for their quality. My husband bought me a jacket from Somerset, and the sales folks were great. It was a Christmas gift, and we needed to exchange sizes. They were wonderful, and my husband put a lot of thought in to the gift. I wore it for about three months in Jan-March 2024 after I received it and notice a little bit of fading around the cuffs, but didn't think much of it. I put it away for the winter in it's original bag. When I pulled it back out in Nov 2024, I realized the fading was not just on the cuffs, but was starting to appear on the entire jacket. I wore it in November and December, had it professionally cleaned at a reputable dry cleaner for $50, and the beautiful bright red jacket was now a shade of pinky/orange. I didn't wear it again, took it to the Somerset store where they agreed it was extremely faded, and proceeded to follow the warranty process. It cost $50 to send the jacket in. After they received the jacket, I emailed to ask a question through the warranty site and received an auto reply that the email was no longer monitored - I should use the chat. There is no chat on the warranty page. Finally, I see an update that they are doing repairs around the cuffs, but nothing about the color. I call in to the warranty office and was told they will have them re-look at it. Received no feedback, only to then get a note that my repairs were complete and it was going to be shipped back. I called again, asking them not to ship the jacket as my concern was not addressed and to speak with a supervisor. I was told I would get a call in 24-48 hours. No call, but five days later, I get an email saying my jacket was being shipped back to me. I AGAIN called warranty and they said a supervisor should call me that day and there is no way for them to transfer me to a supervisor. No call back by 6p.m. that night. I tried to call at 6:30p.m. EST and "the offices are closed. Normal hours are M-F 9a.m.-10p.m. EST." I feel like I'm being punked at this point, as I receive an email last night that my case is closed. My husband got me this as a beautiful surprise, and it has turned in to a $2000 disaster. The jacket was worn LESS THAN FIVE MONTHS in normal winter conditions, but they are considering the fading 'normal wear and tear.' I haven't gotten to wear it this year at all, because it was with cleaning (required before shipping to them), and then has been with them for over a month. I'm at a complete loss. I've been sitting on hold again this morning for over 20 minutes waiting 'to be transferred to a supervisor'.... even though yesterday I was told that wasn't an option. Apparently the supervisors don't start work until 9:30a.m. and some days they don't work at all. I am disgusted and disappointed in this so-called luxury brand. BBB has them rated as an F because of failure to respond to customer complaints and inquiries. Wish we had read it before purchasing this jacket.