Customer Service
While many customers praised individual sales associates for their helpfulness and professionalism, numerous reviews highlighted poor service, long wait times, and dismissive attitudes from staff.
Store Experience
Customers frequently reported frustration with the store's queuing policy, often having to wait outside in cold weather despite the store being under capacity.
Product Quality
The quality of the jackets received mixed reviews, with some customers expressing satisfaction while others reported issues such as incorrect sizes and defective items.
Return Policy Issues
Several customers experienced significant difficulties with the return and exchange process, leading to dissatisfaction and frustration with the store's policies.
Overall Satisfaction
Despite some positive experiences, a significant number of reviews indicated a general disappointment with the shopping experience, leading to a reluctance to recommend the store.