JP
Jessica Pedrick
Sep 8, 2025
Camping World Coldwater sold me a brand-new RV that was unsafe, misrepresented, and an outright lemon — and then lied about nationwide service to get the sale.
I spent three months researching before choosing the 2024 Coachmen Cross Trail 20XG. In December 2024, I found one at Camping World in Coldwater, Michigan, and was especially drawn in by the advertised Renogy battery upgrade. I spoke with Mike in sales for weeks, negotiated pricing, and even planned to fly in from Texas to buy it. The day before my flight, I called to confirm and was told Mike had quit for another job. I still went, trusting the “benefits of a nationwide chain.”
That trust was a massive mistake.
Here’s what happened immediately after purchase:
• First night: No heat. I had to sleep with the engine running just to avoid freezing.
• Day two: Gasoline poured out from under the RV at my first fuel stop. Good Sam, Ford Roadside, and AAA were useless. Ford and Coachmen pointed fingers at each other until a mechanic discovered the generator fuel line was only zip-tied up — a sloppy, dangerous shortcut that caused the leak.
• Nationwide service – a flat-out lie: Coldwater sold me this RV with the promise I could get service at any Camping World nationwide — especially important since I live in Texas. That was a sales tactic, nothing more. When I actually needed help, Camping World Texas flat-out refused to touch it because it was purchased out of state. After dozens of calls, I was told they “can’t know every state’s rules.” That’s not a detail — that’s deliberate deception at the point of sale.
• The real cause of the heat issue: An independent Texas shop (NOT Camping World) finally discovered a stray bullet lodged in the AC/heating system. The entire system had to be replaced under warranty — less than a month into ownership.
• Other disasters:
• The Renogy battery system has never worked reliably despite three mechanics trying.
• The awning fell off because screws weren’t tightened.
• A side compartment literally collapsed and won’t lock.
• The tank sensors have never worked, even after six shops in three states.
• Most recently, coolant started leaking because a hose was routed against an engine belt until it wore through.
This wasn’t just bad luck — this was negligence, dishonesty, and complete lack of accountability from both Camping World and Coachmen. They sold me a brand-new RV that was unsafe from day one, and then abandoned me when problems appeared.
From a gas leak, to a bullet in the heating system, to falling parts, failing batteries, and endless lies — Camping World Coldwater sold me a lemon and washed their hands of it.
My advice: RUN from Camping World Coldwater. They will say anything to close a sale, and then leave you stranded when the RV inevitably falls apart.