C Hotel by Carmen's, BW Premier Collection

Reviews

• HD

  Hannah D'Silva

  3 days ago
  1.0
  Terrible experience. BUGS GALORE. Had to stay at this hotel due to a wedding being in the adjacent venue. Issues started as soon as we got there the day before the wedding. Scarred my child. Parking: There was no parking available during check in, and when we inquired, we were told we could park across the street in the unsecured parking lot. When we tried to park there, was told we need to move the car and that it was not registered (Although that specific plate was registered at time of check-in, both online and verified during in person check-in) Security: Hotel allowed anyone to remain on the property. Went out back on Saturday night and was harrassed by a couple drug addicts that weren't even staying at the hotel - Had to go to the overcrowded front of the hotel for the duration of my short stay. This same issue happened in the parking lot across the street (That we were told to keep our car in) Temperature: Thermostat never stayed at the temperature set. Resulted in the thermostat increasing the temperature during the night and overheating everyone in the room Refreshment options: Limited (Our server at the hotel was amazing) Cleanliness: I would give 0 stars if I could. Bed linen had (what looked like) blood stains on both beds, and towels were stained with what looked like diarrhea (Although they were folded properly so you couldn't see anything until you tried unfolding after a shower - Disgusting). There were candy wrappers stuffed into the hair dryer bag under the counter. Worst was moving the microwave and discovering A) There was years worth of grime under, and B) COCKROACHES AND SILVERFISH RAN OUT FROM UNDER IT Service: Despite all the issues mentioned above, we still tried to bring it to the hotel's attention, but was consistently dismissed. My partner was even told that they couldn't discuss these concerns with him, as he was not who made the reservation (Although the reservation was made for 3 people). Other guests have had the same issues, and were told their rooms could not be moved due to the hotel being fully booked. Nobody would need to move if the hotel had standards that were maintained. We had to leave on the Sunday night due to all the issues above (Booked for 2 nights and had to leave after 1). Hotel made no effort to remedy our experience even after filling out their customer service survey - All I got was "This isn't up to our standards". My family has been severely disregarded and scarred by our stay at this hotel. After spending nearly $500 on our stay, we clearly would have been better off staying at a motel - Same service but for half the price. Disappointed at the state of this hotel and even more disappointed at the lack of accountability and ownership over issues they've caused. Especially in this economy, do not spend your money at venues that don't care about your experience and make no effort to correct the harm they've caused. Happy to amend this review if anyone from the hotel will rectify my experience.
• BB

  Barbara Bybel

  Oct 26, 2025
  5.0
  Things got a little mixed up from US to Canada. When I notified Kethuja of the problem, she immediately went to work to solve it. Kethuja and Hussam were so accommodating that I made note next time I’m in Canada I will make sure to stay there. Room service was spot on…rooms were clean and very VERY nice. The staff is very attentive. Free coffee and tea etc all day long for their guests. Thank you Kethuja and Hussam for making my stay one to remember. ⭐️⭐️⭐️⭐️⭐️
• NT

  Natalie Tavares

  Oct 13, 2025
  5.0
  I stayed in this hotel the night before my wedding and the staff were so delightful and responsive. Rooms were nice and clean.
• BD

  Brianna Delmonaco

  Oct 8, 2025
  5.0
  Stayed at the C-hotel the night after my wedding reception. Hotel had great service, super clean and just a 2 minute walk from our venue. Super cozy and comfy spot.
• TK

  Tina Kinmond

  Oct 1, 2025
  5.0
  I attended for a work conference. Hotel was very clean. Staff were super helpful and friendly. Unfortunately the restaurant was closed when I was there. I was slightly disappointed that they had no bar area to watch the ball game. Overall, it was great and I would happily stay again