BYU–Idaho University Store

Reviews

• CC

  ColewithanS

  Aug 26, 2025
  5.0
  Great place. I love shopping here for anything I might have forgotten from my last grocery run. The employees are really kind, always know how to help, and know where to show you what you’re looking for. Overall 5 stars for the service, atmosphere, and convenience. A bit expensive, but very convenient for students.
• AR

  Amber Robbins

  Aug 2, 2025
  2.0
  I received a charge for class materials from the bookstore only a month before the end of the semester, which was pretty surprising considering that I thought I'd already paid for it at the start of the semester. This led me to discover that I actually paid for a textbook in a different course — one that I never used because I already have a previous edition and could have opted out of if the bookstore had actually informed me that not all my charges would be posted when the semester began. When I explained the confusion and requested a refund, I was told it wasn’t possible because the newer edition that I unintentionally paid for was “mandatory”—despite the fact that there was an opt-out option for it. This matter dragged on for three months, mainly due to the difficulty of getting the manager to respond to my emails. My tone was always respectful and clear, but the replies I did receive were rigid and they never addressed the heart of the issue: the bookstore should be more transparent about delayed charges and more flexible when students aren’t clearly informed. If students are expected to pay for materials by a deadline early in the semester, then the bookstore should also be expected to meet that same deadline—or at least notify students when a charge will be delayed. REPLY TO OWNER: Thank you for responding to my review. I did receive a refund last month, but it was for a completely separate issue. That refund was for materials I already owned for a different class I was retaking that didn’t offer an opt-out option. I was refunded after providing proof of purchase, which I truly appreciated. I added an extra star to my review for this reason.
• BC

  benjamin cornia

  Jul 6, 2025
  4.0
  It’s a very good store. It has everything I want. I would give it five stars, but I did have one notable bad experience. I rented a used textbook for a class. The point was to save some money, for I had no intention of reading that textbook later. The textbook I rented was shabby and looked like it had been left out in the rain when I got it, but it was legible and functional, so no issue there. When I tried to return the textbook at the end of the semester, one of the employees lied and said I had damaged the textbook and that they never would have loaned out a used textbook with that amount of water damage. I forget if they had me pay for a new textbook to replace their rental or if they had me buy the shabby rental textbook that I used, but either way, it was a shady move on their part.
• AS

  Aaron S.

  Jun 22, 2025
  5.0
  Awesomeness
• JN

  Josh Neal

  Jun 16, 2025
  5.0
  My dad works here and it's lit they also have chick fa la it's just nice