Butler Tires and Wheels

Reviews

• HL

  Hunter Lee

  3 days ago
  5.0
  They always do a fantastic job. Quick, efficient, friendly and competitive on cost. Highly recommend!
• AL

  Avery Lawrence

  5 days ago
  5.0
  Ernest was SUPER helpful and got things done fast and efficiently when i was in a pinch. All of the staff was very polite and attentive making sure that i got great service and helping me out when i had questions
• HC

  hsin chen

  Oct 30, 2025
  5.0
  I had a flat tire on my Tesla Y and called ahead to check if they had the necessary parts and could handle the repair. When I arrived, they took great care of me and quickly fixed my tire, allowing me to relax without any concerns.
• GH

  Gary Harris

  Oct 25, 2025
  5.0
  Seth and the guys at Butler Chamblee SET ME UP for my Gladiator, sweet 35’s keeping it old school with the polished 8 holes and BFG Bajas. This team stands behind there work.
• AA

  Adam

  Oct 10, 2025
  1.0
  I really don’t enjoy writing reviews like this, and I understand mistakes happen but at this point, I feel I don’t have any other choice and I am tired of chasing management to do the right thing and fulfill their word. I purchased a $3,935.49 wheel and tire package on 9/23 that was sized and sold by the GM. When I arrived for installation on 9/27, I was told it would take about an hour and a half. Three hours later, they told me the tires were too big and rubbed, but that replacements would be swapped out that day. By closing, they admitted no replacements were available and told me to drive home with the rubbing tires, which was highly unsafe and damaged my wheel wells. When I got home, I also found two dents in my rear bumper where they had back my truck into something with force that bent my bumper up and took paint off as well. After sending pictures, the GM later admitted their team caused it and said they’d replace the bumper. I missed work bringing it back, was denied a rental car, and was talked into a 1.75” lift kit ($1,051.50) that they guaranteed would fix the rubbing. It didn’t. They also refused to give me my keys until I paid, even though the bumper still wasn’t repaired. After paying under pressure, I drove away and the truck still rubbed badly. I had to bring it back again, rent a car at my own expense, and leave it for several days for damage repair and resizing. The GM apologized and said he and his supervisor would “make it right” and compensate for devaluation of my truck from damage, unnecessary product purchases / labor, and money out of my own pocket. After multiple follow-ups and no returned calls, I finally reached the GM at the shop and was told there would be no compensation approved from his management at parent company Tire Discounters. I wish this had gone differently. I understand things go wrong, but between the damage, missed work, extra costs, and being sold an unnecessary lift, this experience has been extremely frustrating and disappointing. Butler is supposed to be a premium service where they stand behind their work which is why I took my truck and paid a premium price. My experience was the complete opposite with exception of paying a premium price.

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