JM
Josh McCracken
Sep 15, 2025
Let me start by saying I thought the food was actually pretty good. I like the flavor of their wings and fries. However, the menu is misleading. It says that all their bundles, or combos, come with fries. Of course apparently the one combo that I ordered did not come with fries. Ok, so why doesn't it say that on the menu? Shouldn't there be an asterisk for that menu item? I don't like to argue with food service people while they're making my food, so whatever... It also says all the orders come with celery and a dip. Mine did not....not sure if that was another exception to the rule or if they just failed to complete the order? Either way, it's strike two. Now, as for customer service, the gentleman that was running the register seemed to be doing fine, he was attentive and polite... I had no issue with him. But the man making the wings in the kitchen (sounded like the cashier's supervisor??)....he started complaining because my order had five different sauces, and the orders were supposed to be limited to three sauces. Excuse me, but I ordered two separate combos, so what is the problem, exactly? 3 sauces for one combo and 2 for the other combo. How is this a problem for you exactly? I was sitting to the side when he started his little fuss, so he was not aware that my wife and I were inside and could hear what he was saying. As far as I'm concerned y'all need to focus more on making the menu clear or make sure the orders are complete, and make sure YOU UNDERSTAND the details of the order before you start criticizing the customer's preferences....especially while they're still in the store! You ever heard the customer is always right?....I don't think my preference was unreasonable, and I don't think we'll be going back to this location. Too many other options in Woodstock. Since, according to the kitchen employee.... I ordered the wrong number of sauces, Mr. Fussy Britches in the kitchen decided to just make whatever he wanted. So, because HE liked Buffalo and BBQ, I got more of that than the exact breakdown that I asked for. Imagine you order a meat lovers pizza and get Hawaiian because the cook likes pineapple... ARE YOU SERIOUS? Sorry, we won't bother y'all anymore with our annoying money.