Spent $60 to almost recieve food poisoning and get bs'd around on my refund. My entire meal was inedible, I've never gotten chicken this old is my 28 years of living on top of missing things. They really need to do better for their customers specifically with prices so high. Complete waste of $60
PS
Peyton Smithers
Oct 14, 2025
2.0
We were here with a group for over 3 hours. Our waitress was not good or attentive. Everytime we wanted something we would have to get her attention. She never came to check on us. It was a wait in order to get her attention to simply get a refill on our drink. And to note, the store was not busy. There was only maybe ten other people in there at the time.
JR
Jennifer Renee
Sep 27, 2025
1.0
Walked in no one greeted me and stood at the counter 5 minutes before anyone asked me if I needed help
SF
Savannah Furlong
Sep 19, 2025
1.0
Me and my friends went there and proceeded to get ignored by a server with the name Mallorie for thirty minutes after she got our drinks. She finally comes back after waving her down, gets our appetizers in and offers refills! Our appetizers get sat down and I say we’re ready to order, she says hold on and she’ll be right back. Thirty more minutes pass. I try to wave her down or get other servers, who were very kind, to bring her over. Finally, I get up and go find her. Now, it was relatively busy and I am a server myself so I never want to stress a busy girl out! But after seeing multiple tables get sat after us and finish before us with the same server… it got a little irritating. I find her and she comes back to take our order, another server brings out our food—which didn’t upset me, I get that things happen—and she gets us refills as our drinks have now been empty for well over half an hour. She doesn’t come back to check on us once and I have to get another server to bring us our bill. Me and my friends are all on the younger side, so I’m assuming she thought we weren’t gonna tip well or she was just a bad waitress… regardless, I tipped twenty dollars on a bill that was $100. We got there at 7:50, didn’t leave until almost 10:00.
TG
Tom G
Sep 19, 2025
1.0
I stop into this bdubs location probably 6 days a week for over a year now and a majority of the time it's been good but the service this past Saturday night was extremely unacceptable to the point I have no desire to go back.
The bartender Leah was extremely slow on a slow Saturday night and impolite. She used to be good but she took forever to get beers and then has the nerve to argue with me for a few minutes saying I had four beers when I only had 3 which at this point I'm already furious.
If the service was good I would have had another but to argue with me over a $3 beer when I know 1000000% I had 3 was just obnoxiously rude but that's only the start of it.
Leah then goes to the back and is nowhere to be seen for 22 minutes which I started the timer on my phone as she walked away with my bar tab sitting in the printer and then she comes back completely ignoring me when I had an emergency to go help a friend. I almost walked out and probably should have.
One manager off the clock is sitting at the bar and he doesn't say anything. The manager working that night tells me a few days later that the reason Leah was gone so long was that she was looking at the cameras saying that my friend and I always say we have less beers treating us like we are scammers. It's ridiculous to think this over a $3 beer to go leave the bar unattended for that long.
Why a manager even let's her look at film here is unacceptable and by Leah wanting to see this is saying she isn't doing her job entering beers in the register as she pours them.
If you are going to go look at film because you can't keep track of something so simple that you are supposed to do as a bartender then wait until after close and not disrespect the other bar patrons by disappearing for 22 minute.
I don't think the manager should have even told us that but I'm happy she did because it shows Leah true character and we considered her a friend before this.
On Monday I called the store manager who rarely works nights to fill her in and I know she touched base with the other managers but then I stop in on Thursday evening the highest traffic night and not a shift Leah works the bar yet they reward her with this shift??? ARE YOU SERIOUS???
I'm assuming the normal bartender had to leave early but you can't reward Leah that shift no matter how desperate you need a bartender that is just insane!
It's a joke how the management handled this situation and I won't be back after seeing them reward her with a premium bar shift which I left immediately feeling nauseous / sick to my stomach how ridiculous this is.
What a lack of team effort from this management crew where nobody works together and it's a free for all with the employees who can run all over them but to treat me like this is beyond unacceptable. I've spent at least 8 grand here in the past year and my friend has spent more so I guess it's time to go elsewhere.
I'll miss the good bartenders like Chelsea (my favorite she's a phenomenal worker), Autumn, Ashley, Cynthia, and a friendly server Mallorie whom I was enjoying our recent interactions but I can't support an establishment that let's an employee treat me like a scammer questioning my character after coming in as much as I have when I'm not like that.
That's not to mention the same night I paid my tab finally after the bartender was gone 22 minutes and I didnt have any beer left for over 10 minutes before she printed the bill leaving it on the printer to go watch video footage that I am shorted on bdubs points. It shows I only had two beers on my points and not three yet three was correct and what I was charged for.
The past few times when this bartender Leah puts my bdubs rewards number in it's after she gives me the bill and not before yet a few times my bill has something removed in the bdubs rewards points transactions not giving me the full amount of points which doesn't add up.
I've never in my life seen such a mess in a corporate chain restaurant where nobody is held accountable.