Buffalo Wild Wings

3.4
1175 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
180 Main Street, Saugus, MA
01906, United States

Hours

Reviews

3.4
1,175 reviews
5 stars
427
4 stars
236
3 stars
138
2 stars
106
1 star
268
  • JR
    Jo rocco
    5 days ago
    2.0
    My friend and I went there to this location. The ambiance was flat. The staff, not engaged, and the chicken that my friend ordered, didn't taste like chicken at all. Our meal was absolutely mediocre along with the service.
  • DG
    Damian Gonzalo
    Oct 16, 2025
    1.0
    I want to have a beer and eat something, so I decided to give it a second chance, and nothing, I waited 20 minutes standing and no one helped me, no one attended to me, for the love of God hire more staff, if you don't want to serve, don't work
  • CM
    Cameron McRobbie
    Oct 16, 2025
    1.0
    Stayed in an hotel across the street from wild wing and we ordered food for pickup. 20 boneless wings and a salad. The hostess didn’t even greet me when I walked into the front door to pickup my order. Our salad came with no dressing, & no cutlery. We didn’t realize until after we got back to the hotel. Driving through the awful infrastructure that is Broadway street, there was no way we were getting back into the car to take another 30 minute detour across the street for a salad dressing. The boneless wings were also pretty tiny. Overall not great, but you get what you pay for I guess. The buy one get one wing deal was a great price so I can’t complain about that!
  • DS
    Daniel Sordello
    Oct 15, 2025
    2.0
    Ordered 20 boneless wings for take out. Opened the box and there was just 20 unseasoned wings and a bag full of sauce. Haven't had BWW in a good 5 years and I know that's not how it used to be. Not sure if the kitchen just flubbed or if this is a real change for BWW as a company but either way $30 for that is a joke. Will not be returning
  • JJ
    Jeevan Jaganath
    Oct 12, 2025
    1.0
    I’ve been to several Buffalo Wild Wings locations in my life and have enjoyed them all. This location needs to be wiped clean. Literally the worst BWW in the United States of America. Unfortunately, 1 star is the minimum. I came into this location to dine in around 12:45 PM. I was greeted by a waitress who went to speak with her manager about a seating me in a place where the game I requested be put on. She never came back. Another waiter came and then seated me at my table and provided me menus. Then a different gentleman came over to put the game for on a tv. Keep in mind this location is almost never busy (at least when I came). I was the only one with a couple other customers seated at maybe 2 other tables. This area had close to 25 tables. Not one waiter/waitress came to see if I was ready to order (it was 1:50 PM, a FULL hour since I was handed my menus). Several other customers who came in after me were attended to by a couple staff. You’re telling me not of the staff noticed a guy looking at a menu? I get that some customers might get missed since restaurants can get busy but it was a ghost town in there. 3 different staff saw my face and knew I was dining in. Eventually I got up. Walked to the front and gave the greeter the menus back and told him “I didn’t need these anymore, been here for 1 hour with the menus and not a single staff came to see if I was ready to order.” I went back to my seat and remained there until my game was over. A waitress then showed up, at that point I told her I wasn’t interested in ordering anymore (after seeing me looking at the menu for over an hour). She said “okay” and walked away. Literally one of the most insane experiences I’ve had in a restaurant. It’s like I fell into a black hole. And the ironic thing is during my stay I saw several other guests having a negative experience. I saw an entire family leave their food at their table and leave since it was so bad. A BWW manager came over and I assume was apologizing for the bad food. Several people around me were getting wrong orders/drinks. This place is a absolute trainwreck….. Even though it was a bad experience overall the fact not one manager or staff apologized (they knew about it, the waitress who I told I was not interested went and told her team - I saw it with my own eyes). This speaks volume about this location. Avoid this location at all costs.