Buffalo Wild Wings

3.7
1979 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
13882 W Bell Road, Surprise, AZ
85374, United States

Hours

Reviews

3.7
1,979 reviews
5 stars
862
4 stars
401
3 stars
240
2 stars
161
1 star
315

What are people saying?

AI-generated from customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, inattentive staff, and mistakes with orders.

Food Quality

Mixed reviews on food quality; some enjoyed the wings while others found them overcooked, cold, or lacking in flavor.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff, with some customers feeling ignored or treated rudely.

Cleanliness

Multiple customers noted cleanliness issues, particularly with restrooms and dining areas.

Positive Experiences

Despite the negatives, some customers praised specific staff members for excellent service and enjoyed their meals.
  • CW
    Charles Wierschem
    2 days ago
    5.0
    Our first visit,and the manager took the time to explain all of the promotions, specifically buy, $50 worth of gift cards and get $10 gift card free. The food was Amazing the service was AWESOME. Thank you Daniel.
  • MM
    maleah manning
    3 days ago
    5.0
    came in for veterans day & Tommy was such a great server! constantly checked in & made sure everything was taken care of. would definitely come in again cause of him!
  • AP
    Amber Paulter
    Oct 29, 2025
    1.0
    Tried to do the BOGO wings tonight and upgrade one of the two sets of wings to all flats for $2 as advertised in the menu. Waiter refused and said the manager just talked to him about it and they don’t do that- neither the coupon or the menu had a restriction on the paid upgrade for the wings. Absolutely ridiculous and we just walked out without ordering because what do you mean you won’t let me pay for an upcharge on 10 wings?? So weird they’d lose business over this
  • AJ
    Ashley J
    Oct 27, 2025
    5.0
    First time coming to this particular BDubs and our server Tommy was new and he did amazing! Kept up with our table, food came out fast as promised and drinks stayed full! Couldn’t have asked for a better experience 10/10!
  • JD
    Jonathan Dunn
    Oct 24, 2025
    2.0
    We frequent this location often but on 10/24 our service was the worst I've ever experienced. Our server was Kaylee and we saw her a total of two times our entire visit. She sat us with no utensils, napkins or condiments. I had to get up and seek them from multiple staff members. She never once returned to fill our drinks and just seemed like she really didnt care that we were here. I also had to get up and ask for the check after waiting for her to return with it.