Buffalo Wild Wings

3.9
1580 reviews
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Business Details

320 Spring Creek Drive, Franklin, TN
37067, United States
(615) 771-7724
https://www.buffalowildwings.com/locations/us/tn/franklin/320-spring-creek-dr/sports-bar-827/
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About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
320 Spring Creek Drive, Franklin, TN
37067, United States

Hours

Reviews

3.9
1,580 reviews
5 stars
759
4 stars
373
3 stars
172
2 stars
109
1 star
167

What are people saying?

AI-generated from customer reviews

Service Quality

Customer experiences with service were mixed, with some praising attentive staff while others reported slow or rude service.

Food Quality

Food quality was inconsistent, with many complaints about overcooked or poorly prepared wings, while some customers enjoyed their meals.

Cleanliness

Several reviews noted cleanliness issues, including dirty tables and floors, which raised concerns about overall hygiene.

Management Issues

Customers expressed dissatisfaction with management's handling of complaints and service quality, indicating a need for better training and oversight.

Atmosphere

The atmosphere was generally described as lively and suitable for watching sports, though some found it too loud or uncomfortable.
  • JC
    Jacob Collier
    2 days ago
    5.0
    Down in Franklin on a work trip and decided to stop in to watch some Hockey. Dillan was super polite and made sure hockey was on the TV’s.
  • DS
    D S
    Oct 15, 2025
    5.0
    Walked in got order in immediately, received food in 20 mins. Great service
  • JJ
    Johnetta
    Oct 12, 2025
    2.0
    After waiting for at least 40 min just for a combo of wings and fries, I am totally disappointed with my order. It was not seasoned at all and very tough as though it had been over heated in microwave several times, the worst fries I have ever had. Once I noticed all the trash on floor on front counter and became very Leary of how clean the kitchen was. I think this place needs to be shut down for training . I really deserve a refund. I was visiting in Franklin for my granddaughter softball tournament.. 22$ wasted at your place
  • JJ
    J Jay
    Oct 11, 2025
    3.0
    Always very loud in there. Not my kinda food but it seems very popular. So many TVs ...
  • KS
    Katherine S
    Sep 16, 2025
    5.0
    Great place to sit down and watch a football game and eat tasty wings or an appetizer to share. The service was great.
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