Customers frequently reported slow service, long wait times, and issues with order accuracy.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or improperly prepared items.
Staff Performance
While some customers praised friendly and attentive staff, others noted poor management and lack of accountability.
Atmosphere
The restaurant atmosphere received mixed reviews, with some enjoying the environment while others found it lacking in customer service.
Takeout Issues
Numerous complaints were made regarding problems with online orders, including incorrect items and long wait times for pickups.
RT
Roger Taylor
Nov 2, 2025
3.0
Let me start with the good: the staff here are absolute pros. Super friendly, fast, and on point — no complaints there. Food? Delicious. Drinks? Ice cold. Atmosphere? Great for watching a game.
But then… the fries arrived. And by “fries,” I mean a handful of potato confetti. I’m not exaggerating — it looked like someone sneezed a few fries onto my plate and said, “That’ll do.” I counted them. 17. Seventeen lonely fries trying their best to look like a full side spread across the plate to cover empty spaces.
I’ve had samples at Costco that were more generous. If these fries were any smaller, they’d qualify as seasoning. I actually laughed when they hit the table — I thought it was a prank. I ordered an extra order.. And received 17 more confetti pieces.
BWW, I love you, but please… stop rationing fries like it’s 1943. I came here to eat, not to play “spot the potato.”
Fantastic service, great food and service overall — but the fry portion is a comedy sketch at this point. A very unfortunate comedy sketch. Shall we call it a tragedy?
KW
kristy levi wiggans
Oct 17, 2025
2.0
Super upsetting I order online and sat waiting for my food forever was told 3 more min a couple times and then they put my food in the warmer and didn’t even get it to me didn’t say shit I had to ask 5 min later for once someone came out to give me my order! The food was cold even as I open it up to take a bite on the ride home super disappointed and the chicken was cooked so crunchy there was no chicken in the wrap just crunchy in ever bite
JT
Jr Thornton
Oct 13, 2025
4.0
I hope they don't share tips. We are sitting im the bar area at a table. 2 severs covering this area with almost every hight top full. There are 6 servers in the dinning room, to cover 6 tables.
The server is very nice and apologized for the wait we had in taking our order.
The picture says a 1000 words......
KH
Kaylee Henderer
Oct 12, 2025
1.0
I'm not sure why I ever continue to go here because I always get horrible service. We waited an hour after ordering our food just for it to come out cold. Not to mention we always had an empty cup. The server blamed it on the kitchen but for our food to come out cold then I know it's on the server. If she would've been honest, my experience here would've been better. Do better.
DS
Denise Schnedler
Oct 8, 2025
5.0
Best BWW location. Fast and hot food. Never missing anything.