Buffalo Wild Wings

4.0
1927 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
1510 Egypt Rd, Phoenixville, PA
19426, United States

Hours

Reviews

4.0
1,927 reviews
5 stars
906
4 stars
531
3 stars
238
2 stars
89
1 star
163

What are people saying?

AI-generated from customer reviews

Service Quality

Customer experiences with service were mixed; some praised attentive staff while others reported long wait times and poor service.

Food Temperature

Many customers noted that food was often served warm or cold, leading to dissatisfaction with the overall dining experience.

Order Accuracy

Numerous reviews highlighted issues with incorrect or incomplete takeout orders, causing frustration among customers.

Atmosphere

The atmosphere was generally appreciated for being lively and suitable for watching sports, although some found it too loud.

Management Response

Positive feedback was given for management's efforts to resolve issues, but there were also complaints about staff shortages and inefficiencies.
  • RS
    Renee Shobe
    Nov 6, 2025
    5.0
    The staff is great, the food is YUM! Plus at the Collegeville location they have a dedicated fryer for gluten free!!! It's amazing to feel safe eating what everyone else is eating while out with loved ones!
  • TH
    Thomas Hartnett
    Oct 2, 2025
    5.0
    I’d like to start this review by stating I am a business owner and we all make mistakes. It’s how we handle them that matters. And this Collegeville location gets infinite stars from me. I door dashed a meal on a busy evening. When it arrived half of it was missing. I called the location and the manager could not have been more focused on making it right. All I asked was for what was missing. He insisted on remaking our whole order and gave us a gift card for a future visit. I’m blown away and so appreciative. Thank you for turning a frustration into an inspiration to pay it forward and be generous given the same situation in the future. Well done and thank you!
  • LW
    lynnsy wilson
    Sep 28, 2025
    4.0
    It's wild wings, of course we enjoyed ourselves. Took them forever to greet us though. We waited about 5 or more mins for a hostess to acknowledge us trying to be seated and it wasn't crowed. Literally the place was empty when we arrived.
  • MB
    Matt Brauckmann
    Sep 14, 2025
    1.0
    Awful, avoid this location. Second time I have gotten take out from here and the food has been ice cold by the time I've made the 10 minute drive home. Not only is it annoying but I imagine it's a food safety hazard as well. Called the store to try and get it resolved and no one picked up the phone either.
  • DS
    David Stiteler
    Sep 2, 2025
    5.0
    Maanger mr.west singlehandly makes me want to come hear ,He's so funny I can't stop eating and laughing for hours. My wife tells me that my face could get suck like this I don't care more More wings please Mr jesse