my experience tonight was awful. the atmosphere of the restaurant is always the same so i’ll give them that, but everything else was horrible. Our waitress introduced herself (Grace) and was very pleasant at first. As we started to put our order of boneless wings in, she spoke up and said they had a deal of buy one get half off, so of course we wanted to do that! This explanation was given to us with no specification that boneless wings were not included. our food was brought over and we said it wasn’t right and the food runner was very kind but our waitress couldn’t have cared less. we waited half an hour already, just to get the wrong food and then she said “sorry for not being more specific” and that was that. no coupon, not taken off the bill, nothing. she hardly spoke to us, acknowledged that it was HER mistake. we are typically very understanding when things like this happen, as I work in the restaurant industry. this situation was handled so poorly and if they expect people to keep coming back after being treated with disrespect, they are crazy.
TT
Toledo
Oct 11, 2025
3.0
Over an hour wait for food on a Friday night. No compensation or apologies from staff or management. No follow up after food was delivered.
BW
Bryia Williams
Oct 9, 2025
1.0
Food and service sucks my food took a long time to come out and it was cold