Buffalo Wild Wings

3.7
2138 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
7188 Airways Blvd, Southaven, MS
38671, United States

Hours

Reviews

3.7
2,138 reviews
5 stars
984
4 stars
424
3 stars
254
2 stars
142
1 star
334

What are people saying?

AI-generated from customer reviews

Service Issues

Numerous customers reported extremely poor service, including long wait times, rude staff, and lack of attention from servers.

Food Quality

Many reviews highlighted issues with food quality, including cold, overcooked, or improperly prepared items.

Management Concerns

Several customers expressed dissatisfaction with management's lack of involvement and support during service issues.

Positive Experiences

A few customers mentioned positive experiences with specific servers and enjoyed the food when it was prepared correctly.

Cleanliness

Multiple reviews noted unsanitary conditions, including dirty tables and poor overall cleanliness in the restaurant.
  • MH
    marvin hearn
    Nov 1, 2025
    1.0
    Service sucks. Ordered a salad to go. Cashier didn’t know the dressing. I had to look it up on line and show her.it took over 30 minutes to get a salad .Return salad for refund
  • SS
    Sercy
    Oct 23, 2025
    1.0
    Was patient and waited a while to sit in the small section they did have open since there wasn’t a table yet. Kept seeing a lot people get through eating and leaving so I decided to stand to see if they had forgotten about me. The lady at the pick up area told us there’s a table ready that we can go ahead. Get over to the section to sit for a waitress to be extremely rude and say no you can’t sit I have no where for you to sit. I told the waitress that we was told a table was ready for us and she again got an attitude and said well I have nowhere for you to sit and there’s like 3 tables that was vacant just needed to be wiped. At that point I was done waiting this is the second time I have dealt with this waitress she is extremely rude and has a really bad attitude for no reason and she’s not attentive to her guests at all.
  • JR
    Jaquitta Robinson
    Oct 20, 2025
    1.0
    This place is horrible came to dine in on Friday for lunch place wasn’t packed at all set down waited 17 min for some one to come and take my order. Waited another 31 mins and food wasn’t ready. I got up and walked out. Fast forward to Monday came in on lunch break again ordering from the lunch menu: Grilled chicken sandwich once again business slow young lady at the register even stated it wasn’t going to be long due to it being slow. Here it is 15 mins passed by no sandwich. Asked about how long it will be was told another 8 mins. 23 mins just for a sandwich is just sad. NEVER WILL I BE BACK. Everyone moving like zombies guess Halloween came early!!
  • JJ
    Jerry Holm Jr
    Oct 6, 2025
    2.0
    We always enjoy BWW but I placed a pickup order Saturday night for wings and we decided to change the flavor from plain to honey bbq. I called back within 1-2 minutes and the person on the phone fumbled around and finally told me that he couldn’t change it and that I would have to pay extra. I found that to be totally unacceptable and horrible service. Please use this as a learning experience/training experience for your people.
  • DM
    Digger Media (Grant Mize)
    Oct 5, 2025
    1.0
    Me my wife and 2 children sat down for lunch. After placing our drink orders 20 minuets goes by and no drinks arrived to our table. I got up and told the host our issue. I sat back down and our server came back telling us to CUSS HER OUT in front of our children.. I’m sorry but I’m not gonna do that. The audacity to say that in front of my family is ridicules.. the staff and management needs replacing or to learn how to do better..