ZR
Zack Reynolds
Sep 30, 2025
We ate dinner here on Sep 27, 2025 and had a pretty bad experience. We arrived at 6:30pm, starving and ready to eat. There was some open tables here and there and once we got seated, our server was friendly and helpful and took our order. But then we waited, and waited, and waited, and everyone around us were waiting as well.
After 20-30 minutes, the server started apologizing about how long it was taking. As we started looking around, I noticed that there was a steady stream of people coming in and getting to-go orders. We were starting to get frustrated but wanted to be patient with our server, as the people sitting behind us were really mad and it was a little uncomfortable and we didn't want to make our server feel bad.
At 7:45pm, we asked to speak with a manager, who told us they had been flooded with to-go orders and assured us they were going to make our food as soon as possible and that we would be getting a discount. At this point, a table of 10 ladies sitting right by us decided to leave instead of waiting any longer.
Finally, just before 8pm (~1 hour 20 minutes after ordering), we finally received our food.
Fortunately, the food was good, as usual, but after we finished eating, we sat waiting to get the check. Finally, the waiter came by with our "pre-discount" check and said he thought we were getting a $10 discount, so then we were waiting again to get the discounted check. Probably waited another 10 minutes until he finally came back with a $5 discount on our ticket (which was originally $38 before the discount).
At this point, I was obviously very frustrated, but we had our daughter with us who was just ready to go, so decided not to confront the manager and just left.
After observing the whole situation, what I think happened was they did indeed receive a bunch of to-go orders, but instead of being proactive and either shutting off the online store or warning people coming in to eat and proactively dealing with the people in the restaurant, the manager just decided to do nothing and hope for the best.
We do like the food here, but we definitely got a bad taste in our mouth from this experience. I would recommend if you go here and you are waiting awhile for your food, be proactive about asking if your food is actually getting made.