Buffalo Wild Wings

Reviews

• JR

  Jordan Reynoldson

  3 days ago
  1.0
  Horrible service, this is the third time over the last two years that I’ve come in to eat. Every time they take for ever to seat, then take forever to take your order and even longer to bring drinks from the bar. Forget about getting a second drink! The most profitable menu item is alcohol and those guys are horrible at delivering it (like on average 15 minutes to get a drink).
• RR

  Rosanne

  3 days ago
  1.0
  Arrived and waited 45 mins to be seated or greeted by employee. Once seated I placed order right away since it took long to be seated. Literally took almost 2 hours to receive food. Of course we were upset but we had just arrived to feed kids after leaving pumpkin patch. As we were getting ready to tell waitress to 86 all food because of how long it took a different employee had came out with the food. We ended up needing to ask for boxes and had to take everything to go. They weren’t busy, it was our table and 4 others only. I’m not sure if it was the waitress staff or the kitchen. But this day just wasn’t in their favor. Honestly the worst restaurants I have been too in so long.
• MA

  Meesh arenas

  Oct 14, 2025
  1.0
  No wonder this place has a low rating. I gave it chance and I see why. Service sucks, literally no employees in the front when I went to pick up an order tonight. When she came to the front, I asked for my pick up and she just pointed and went back to the back laughing. I'm not from around here but treating outsiders is very disrespectful. If you don't like your job work somewhere else. Came back to my hotel room and opened the bag, the chicken looked like it was reheated or recooked and just tossed in some sauce. It was hard to bite and it was really dry and there was more bone than meat. You guys gotta do better...definitely not coming back here. I had to throw out my kids food and get them McDonald's because it was not edible.
• BM

  B M

  Oct 1, 2025
  1.0
  Waited about 5 solid minutes at the host stand (thing said to wait there). Several employees, who were not busy looking, made eye contact from across the restaurant and then turned around and walked away... gave up and went to the local wing place down the street - that place rules check it out LOL
• MS

  Michael Super

  Sep 30, 2025
  5.0
  I placed an online order at the Petaluma, CA Buffalo Wild Wings on Monday, September 29, for a 6:40 PM pickup. I arrived at 6:36 PM to find the restaurant relatively quiet, with only a few tables occupied and plenty of staff on duty. However, the host stand and takeout counter were unattended almost the entire time I was there. No one assisted me until several minutes after I arrived, and after that, the stand remained unstaffed until the manager and another worker finally appeared at the very end to finalize my order. When I inquired about my order being ready on time, I was met with attitude, and multiple staff members ignored or dismissed my requests for help. I ultimately had to go to the bar myself to get the manager involved. My order was finally completed at 7:01 PM, over 20 minutes past the scheduled pickup time. The manager offered a $10 gift card for this poor experience, which I felt was inadequate and declined. This level of service was extremely disappointing, and unfortunately, online reviews suggest my experience is not unique at this location. I have sent a detailed email about this incident to Buffalo Wild Wings corporate, the brand president, and the CEO of Inspire Brands, as I hope the company will take meaningful action to address the ongoing issues here. Update: After posting this review and contacting corporate, I received a personal call from James, Director of Operations for Buffalo Wild Wings’ western region. He could not have been kinder or more professional. James took full accountability, offered me a refund and a coupon, and was clearly committed to making sure the brand takes care of its customers. I really appreciated his outreach and the way he made things right.