Numerous customers reported slow service, inattentive staff, and long wait times for food and drinks.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about wings being dry or undercooked.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, particularly in the bathrooms, which detracted from their overall experience.
Mixed Experiences
While some customers praised the food and service, many others expressed disappointment, indicating a lack of consistency in quality.
Customer Service Recovery
A few customers appreciated the management's efforts to address complaints, including apologies and offers of compensation.
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Alexander Wirtz
Oct 31, 2025
2.0
There could be no one in there and my food would still come out cold in a pickup order
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Shane Salter
Oct 17, 2025
1.0
Disappointing came shortly after we ordered. I went to use the restroom, the stickiness of the door started the scary adventure. The bathroom had obviously not been touched or addressed all day. Dirty, strong smell of urine the sink so dirty I didn’t want to wash my hands in it. Food came way late from time of order, waitress came and let us know it would be soon just waiting on the chicken. So I’m expecting piping hot food, nope. Luke warm chicken, cold fries. We waited 30 minutes before she came back so we could get to go container’s. This was not a busy night, only 1 other couple there. The place was filthy. Shocking how bad it looked. We are not from Ft Dodge. Usually you can count on B.W. No matter what town to have higher standards than this place exhibited.
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o
Oct 10, 2025
1.0
Placed a pickup order online around 9:30 pm, all my information was correct on the app and i went to pick it up 25 minutes later came in and the first lady went to check the back for it they said they didn’t have my order another lady came out and was very rude when we asked, i showed her my phone to prove that i had sent the order here and she yelled at me saying not to shove the phone in her face i never shoved it in her face i politely showed her. no refund or anything and they proceeded to give us the wrong order aswell.
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Chad Hummel
Oct 7, 2025
1.0
1015pm says open and closes at 12 but closed only togo orders
NH
Nathan Harrold
Sep 13, 2025
5.0
It was quite good! The burger was perfectly done and juicy! Our waitress was nice and stopped often to see how everything was going, she was friendly!