Buffalo Wild Wings

3.5
169 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
1400 Aquarena Springs Dr, San Marcos, TX
78666, United States

Hours

Reviews

3.5
169 reviews
5 stars
89
4 stars
7
3 stars
16
2 stars
14
1 star
43

What are people saying?

AI-generated from customer reviews

Service Issues

Numerous customers reported long wait times for service, inattentive staff, and poor communication, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted issues with food quality, including cold meals, incorrect orders, and poorly prepared items, particularly wings and fries.

Positive Staff Experiences

Some customers praised specific staff members, particularly Julia I., for their excellent service, friendliness, and attentiveness, which enhanced their dining experience.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions in the bathrooms, which negatively impacted the overall experience.

Atmosphere and Management

The atmosphere was described as loud and chaotic, with some customers noting a lack of effective management and organization among the staff.
  • CH
    Charlie Holcombe
    6 days ago
    1.0
    I had an experience that was not pleasant. My friend tried to order a drink and the manager tried to STEAL her REAL ID. We actually couldn’t believe it and when he refused to give it back we threatened to call the cops. Unreal that a manager would try and keep a real identification.
  • ER
    Emma Richter
    6 days ago
    1.0
    Do NOT go here if you actually 21, they will try to steal your real government ID and refuse to give it back until you threaten to call the cops. They didn't even scan my ID and threatened to keep it, and even after trying to prove my age they wouldn't serve me or anyone else of age in my group. Awful service.
  • DG
    Deb GarY
    Nov 6, 2025
    4.0
    Turned out when I got home my order was wrong. I ordered flats and got mixed. Fries were very good. The order was I guess placed for a table they couldn't find the receipts. Overall good.
  • JI
    John Ivy
    Oct 25, 2025
    2.0
    Wanted to go watch the football game. 4 TV's at the bar didn't work, the host didn't have good listening skills. The concrete floor seemed to be sweating. Asked twice about putting the football 🏈 game on and was dismissed. I left. The staff didn't seem to have it together.
  • GC
    Grace Cantwell
    Oct 14, 2025
    1.0
    Terrible. I’ve waited AN HOUR for a 6 count wing from THEIR REWARDS. This is not okay, and on top of that, all employees were ducking and weaving into the kitchen every time I tried to get their attention. Every single person that walked in after me (about 7 or 8) got their food before me and I ordered at the counter. After I got my food, went outside to check the order and it was incorrect. After walking back in and asking for my original order, I got an “I’m so sorry we don’t have the right flavor left.” So I had to completely change my original order, I got an apology from one employee but this is completely unacceptable, don’t bother coming for the to go orders because you’ll never get it. Or you’ll get stared at and have someone say, “I’ll go check on it” and then it’ll never come out.