This place has expensive drinks, my food always oddly cool. The wait for your food is ridiculous. I have to eat at the bar section to actually get my food in under 45 minutes.
RD
Raven Dennis
Oct 16, 2025
1.0
I placed an order , went inside the rude woman working to go stated the food would be out within 5 minutes. She never came back to the front stood there for 30minutes ! Before I asked for a refund. Mind you I placed the order online prior to this, once I requested a refund she then stated “ your food is ready” my food had been sitting for 30+ minutes I declined and wanted my money. I then called in to speak with management she repeatedly hung up the phone and wouldn’t allow me to speak with management, I will not return and send a manager
CW
carl word
Oct 11, 2025
1.0
This place has went down hill. Waited an hour for our food and the wait service was poor. Management was smug about making it right. I would suggest eating somewhere else.
AD
Athena Dines
Sep 30, 2025
1.0
The worst BWW location I've ever been to. Mind you, I always ate at the ones in Richmond. The service here is extremely slow even when waiting for someone to come seat you on a Wednesday at 8pm. It's somehow even slower when it's not busy. The last 2 times I went with friends, no one even came at all so we just sat ourselves. Not only does the food usually take a minimum of 45 minutes, the server won't even come by to refill your drink the whole time. When your food does come it's cold, because plot twist, it didn't actually take 45 minutes to make. It was made in 10 minutes and sat in the kitchen for 35. I don't recommend this place, and if someone recommends it to you give them a hug because they've clearly been through something deeply tragic.
KH
Kori Hyde
Sep 29, 2025
1.0
The workers were nice but my order was placed at 10:10 for pick up, it was canceled then rescheduled to the next morning. I was thankful the manager overrided it and made it for me. Honestly though the food was so nasty, I ordered teriyaki and im not even sure that's what I got, our fries were soggy and unsalted, and the mac n cheese was super gross.