Buffalo Wild Wings

3.9
1757 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
5648 Harvey Street, Muskegon, MI
49444, United States

Hours

Reviews

3.9
1,757 reviews
5 stars
825
4 stars
429
3 stars
208
2 stars
104
1 star
191

What are people saying?

AI-generated from customer reviews

Service Quality

Customers frequently reported slow service, with many experiencing long wait times for food and drinks, and some noted unprofessional behavior from staff.

Food Quality

While some customers praised the wings and burgers, many others complained about cold, overcooked, or poorly prepared food, including dry wings and incorrect orders.

Staff Friendliness

Several reviews highlighted friendly and attentive staff, particularly mentioning specific servers who provided excellent service, contrasting with reports of rude or inattentive employees.

Atmosphere

The atmosphere was generally described as lively and suitable for sports viewing, but some customers found it overstimulating or noisy.

Management Issues

Multiple reviews indicated dissatisfaction with management's handling of complaints and service issues, suggesting a need for better oversight and staff training.
  • DO
    David Owens
    3 days ago
    1.0
    My son and I went here today on veterans Day as we are both veterans and they advertise a free meal for veterans. We never dined here and this would have been our first time. BUT my son had unexpected oral surgery at 4 pm so we asked if we could get our meal to go. But was flat out refused by the person in charge. Even though we told him what happened. Very disappointed. As veterans who proudly served. You can do better Buffalo Wild Wings.
  • RR
    Ryan
    6 days ago
    1.0
    This place has gone down hill after being the go-to spot in college. Blows my mind that during football season they only have 1 bartender working. This is the 3rd time this has happened. Now, if I have a group with me, I call to make sure they have appropriate staff. If no, we don't go. These companies run so tight to save a dollar. This stresses the staff and patrons. Not only that, the black dude bartending was terrible.
  • WC
    Wade Coleman
    Oct 31, 2025
    5.0
    Staff are always friendly, Nick is a great cook!
  • JR
    Jake Ritsema
    Oct 24, 2025
    5.0
    Did you know they sell wings here? Come hungry and leave full all saucy.
  • DD
    David
    Sep 29, 2025
    2.0
    Historically was my hang out in college, but it's gone down hill. Service was terrible had to ask for different things we ordered. Service was slow. Had my card on the check for at least 15 minutes and saw our server messing with napkins until we flagged her down. Wife and I were looking at getting another drink and maybe even a dessert but server tossed the bill on the table and ran away before we could even order. Food was good, maybe a little over down. A different server or cook (wearing a uniform) stood in front of my car talking to someone as they pinned us from leaving for 3-4 minutes and gave rude gestures. Holland Bduds is 30 min away, go there