Multiple reviews highlighted dirty tables, sticky menus, and unsanitary conditions in the bathrooms.
Service Quality
Customer service was frequently criticized for being slow, rude, and inattentive, with several instances of staff being overwhelmed or unhelpful.
Food Quality
The quality of food has declined, with complaints about undercooked items, lack of flavor, and inconsistent portion sizes.
Staff Performance
While some staff members received praise for their friendliness and attentiveness, many reviews noted a lack of training and professionalism among the team.
Overall Experience
Many customers expressed disappointment with their experiences, citing a decline in quality and service, leading to a reluctance to return.
AG
Alejandro Gil
6 days ago
1.0
The food quality has dropped a lot; the whole place is dirty — the floor and the tables. When they give you a table, it’s dirty. There should be more cleaning, especially considering it’s not even a busy day.
RB
Ryan Burlone
Oct 29, 2025
5.0
Go sit in the bar. Michael is the waiter. Very nice guy. Great server. We look forward going there after a movie in the mall then sitting down after and having a quick bite with Michael as our server.
RS
raymond stevenson
Sep 14, 2025
1.0
Worst part of the day is when the eagles play got a obnoxious fan in here yelling no one likes her she slams the bar down when u talk to managers they don't do anything to help
ZP
Zack Provost
Sep 10, 2025
5.0
This has been a weekly spot for my friend an I. Micheal provides excellent service in a fast paced environment. He always has the best recommendations and makes every time we come a memorable one. I highly recommend sitting in the bar area at the tables if you are over 21 purely for service Michael provides.
AT
Anisha Torruella
Sep 9, 2025
2.0
So let me start by saying the customer service was poor. It took way too long for my drink to be delivered to my table. The food took about 40 mins to be brought out and when the wings came out, they did not give us any celery or carrots which normally comes with wings. Also some of the staff had bonnets on thier heads, while serving food. This place has gone down hill since opening and I can see why the establishment has less customers.