Buffalo Wild Wings

3.8
2051 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
430 Sam Ridley Pkwy W, Smyrna, TN
37167, United States

Hours

Reviews

3.8
2,051 reviews
5 stars
946
4 stars
487
3 stars
222
2 stars
143
1 star
253

What are people saying?

AI-generated from customer reviews

Service Issues

Many customers reported slow service, unresponsive staff, and poor management, leading to long wait times and dissatisfaction.

Food Quality

Numerous reviews highlighted issues with food quality, including cold, poorly cooked, or incorrectly prepared items.

Positive Staff Experiences

Some customers praised specific staff members for their excellent service, indicating that individual servers can significantly enhance the dining experience.

Inconsistent Experience

The overall experience varied greatly, with some customers enjoying their visits while others had negative encounters, suggesting a lack of consistency in service and food quality.

Atmosphere

The restaurant's atmosphere was generally described as vibrant and suitable for sports fans, although some noted it could be noisy.
  • AH
    Anet Hernandez
    2 days ago
    5.0
    Clea is such a great server! Awesome service! 10/10 will definitely come back!
  • JB
    Jackson Burke
    4 days ago
    5.0
    BWWs in Smyrna is an awesome spot whenever you're in the mood for some grub à la bar food! The food is surprisingly good for a chain, not to mention the staff is generally quite nice and attentive. What I particularly enjoy about BWWs is that while, yes, they certainly check all the boxes on a classic and typical sport's bar vibe checklist, their execution (i.e. the ambiance) is notably more polished and refined (if you're a fan of grungy dive bar scenes, this may actually be a turn-off).
  • MM
    Michael Maloney
    6 days ago
    4.0
    Good for sports fans. Many of the dozens of TVs are tuned to something. On Football Sundays they usually have almost every live game. Food is mediocre. I've had both good and bad things come out of the kitchen. Many good national brand beer options. The staff is 99% awsome. Most of the servers are hustling and working what seems like too large of an area. But maybe that works out for them (?). Tip them well please. Extra thanks to the corporate people for trying to do something for Veteran's Day. It is appreciated. Picture says the rest.
  • JH
    Justin Hewgley
    Oct 28, 2025
    5.0
    Jeffrey was absolutely amazing! I forgot my left overs on the table and Jeffrey came to the rescue and replaced my left overs with fresh ones. Thank you Jeffrey and management for all your hard work. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
  • MA
    Mariam Angli
    Oct 25, 2025
    1.0
    I replaced an order through uber eats and my uber driver waited for a good 10 mins, so my food supposed be fresh instead of being cold and hard I couldn’t eat it. Never order from them again this location has been so bad