Fila was awesome! We left without our to go box and brought it out to us! We should have left her a bigger tip so we are leaving this 5 star review instead. Poor one out for the boys! (and girls)
RM
Reneka Moore
Sep 25, 2025
1.0
I placed and online order with a pick up time of 730pm. Arrived at the store a few minutes early sat in car until 730. While in the parking lot watched several people go in and come right out with To go orders. When I went the store at 730 I told the guy my name for the order. He stated it was not ready I said ok how long or what is holding the order up. He stated” I don’t know” and shrugs me off. I ask well how much longer he states a I don’t know and continues to give people behind me food. After 10 minutes so now 740 pm my wife comes inside and ask what is wrong. He states the order is not ready. She asked well what is the issue with order he states I don’t know. She asked for a manager or supervisor he radios for someone and “Christina” comes and ask what the issue is and he states the order is not ready she asked what is the issue I state the order is not ready and proceeded to not acknowledge my issue at all. She goes back to the kitchen and states we are waiting for chicken. She comes back 5 minutes later with the food. My wife checks the food and the the fries and chicken are cold after they said it was fresh. I ask why was the chicken cold if it was fresh? They both stand there. I ask for a refund she states she can’t refund the money until tomorrow without a real explanation. Christina then proceeds to ask what is the last four digits of my card in a packed room. I ask her why would she need the last four to refund me my money and why does she have to do it tomorrow? She takes my phone number and states she will call tomorrow to refund me my money. I find it highly unprofessional to not check to see the issue with my order and to have me waiting past the time for you to give me cold food then find it very fraudulent like to ask what is my last four digits on my card in a room full of people. “Christina” didn’t apologize or try to make the issue right. I have had nothing but bad dining experiences at this restaurant. This was the final straw. Such a disappointment to wait 45 minutes and pay for food to never receive it. I had to take my business elsewhere. Also, the guy at the desk slams the food inside the garbage like he was trying to prove some kind of point to my husband and I.
MM
Missy Maljan
Sep 25, 2025
1.0
Just got my door dash order. My fries are missing. Only half of the sauces and none were labeled that I received. Boneless wings fried WAY too hard. I wont be ordering from here again.