Numerous customers reported long wait times for food and drinks, inattentive staff, and overall poor service experiences.
Food Quality
Many reviews highlighted cold, poorly prepared, or incorrect food orders, with some customers expressing disappointment in the overall quality.
Atmosphere
While some patrons enjoyed the environment for watching sports, others noted cleanliness issues and a lack of attention to detail in the dining area.
Management Concerns
Several reviews mentioned ineffective management and a lack of operational control, contributing to the negative dining experience.
Mixed Experiences
A few customers had positive experiences with specific staff members or food items, indicating that service quality may vary significantly.
KM
Kimberly Mead
Nov 2, 2025
3.0
First off the food is always good here. We have been to this location several times. But.. the service wasn't good. Our waitress only checked on us a few times and we waited over an hour for our food. Normally I wouldn't mind but everyone around us had gotten their food and we still hadn't received ours. When food finally came they were missing my order and had to come ask about it. I was very disappointed in this trip here.
AM
amie miller
Nov 2, 2025
1.0
Food took an hour to come to the table and it was all cold. Plus we only got 4 of the 5 meals.
BB
Brody
Oct 30, 2025
1.0
DO NOT GO TO!
Place is the worst service in the world. Another time I ordered food and waited an hour before they canceled the order and I’m still waiting on a refund.
No urgency another time and get wrong order. They also tried to charge me full price on BOGO boneless if I didn’t see it I would have…
JJ
Jimmy Jonas
Oct 23, 2025
1.0
I travel alot for work and I eat at many BW3's around the country. This location has the worst customer service.
Tonight I waited 25 mins to order food at the bar , because the staff is so inattentive and unable to multitask and prioritize. I will never come back here.
DM
David Moore
Oct 18, 2025
1.0
Online order
Been ordering Online last time for this location..ask everything there was told it was ..get home half the order is missing called was told they would refund my order still not received refund even after emailing G manager rest of food was cold and looked to be old