Buffalo Wild Wings

3.5
2697 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
5153 Bayou Blvd, Pensacola, FL
32503, United States

Hours

Reviews

3.5
2,697 reviews
5 stars
994
4 stars
576
3 stars
370
2 stars
209
1 star
548

What are people saying?

AI-generated from customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times for seating, drinks, and food, often with little to no communication from staff.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or poorly prepared dishes, including wings and appetizers.

Cleanliness Concerns

Several customers noted unsanitary conditions, including mold on ceilings and dirty floors, which contributed to a negative dining experience.

Staff Attitude

Feedback indicated a lack of professionalism among staff, with reports of rude behavior and inattentiveness, particularly from management.

Positive Experiences

Despite the negative trends, some customers praised specific staff members for their excellent service and noted that the food could be enjoyable when prepared correctly.
  • WS
    Will E. Stylzz
    4 days ago
    4.0
    Destiny is the best waitress I've had since I've been on this trip to Pensacola.... Two thumbs up. It's hard to improve on franchise food so what I can say is that the food was decent. Same menu from San Diego to Austin to Pensacola.... But also same consistency of flavors and quality. That's all I can say
  • AO
    Asia O'Neil
    Nov 7, 2025
    1.0
    This is the slowest restaurant I have ever experienced. We had to wait for our food with no reason or acknowledgment of the fact that we were there for over an hour. We asked to speak to a manager and were told that she was in the back checking on the food - she never came out. Wouldn’t recommend eating here if you have anywhere to be the same day.
  • RH
    ROXANNE HOLLOMAN
    Oct 31, 2025
    1.0
    There was maybe 20 people in the restaurant when we got there. Took about 5 minutes to even be acknowledged we were standing there. Sat at our table.. we sat for 15-20 minutes. No waitress ever came to our table. When we got up to leave a waitress that had been sitting at a table with what I assume was friends finally was walking out. We walked out no one cared enough to ask why we were leaving. Been a long time since we’ve been there . Will most likely never go back.
  • RW
    Ryan Williams
    Oct 30, 2025
    1.0
    Customer service = non-existent at this location. Waited over 40 minutes for a 2-item order, even though it was called in early. Felt horrible for the employee who was trying to help out - The manager (if you could even call him that) was disrespectful, rude, and apparently unconcerned about the customer experience. I sincerely hope that they don't treat other customers this way, but wouldn't be surprised if they did. Recommend you take your business elsewhere.
  • SH
    Stephen Hoist
    Oct 15, 2025
    4.0
    I had an offer on the app so we decided to eat there. We weren't sure if it would be doable since it was late afternoon on a college football Saturday. Things looked up when we found a front parking spot. We were immediately greeted and sat when we walked in. The only issue there was we were sat next to the only table that everyone was yelling at the TV for every play. It was annoying but livable. There wasn't many people in there at that point. Our server, Ryan, was awesome, she was there quick and got our drink orders and even talked us into a couple appetizers. She gave us some time and then came back for our orders. My oldest got an order of wings, lemon pepper I think. And my youngest and I got the Pick 6 for 2 deal. She got the boneless wings (orange chicken) and I got the All American burger. That is where things went kind of south. It took what felt like about an hour for our food to come out. Our server was on the ball with refills and updates on the status of our orders. We figured that someone didn't show up for work since it wasn't that busy and there were plenty of empty tables. By the time our food finally came out everyone was full from the appetizers. We picked at our food and then took it home. The burger made for a good lunch the next day at work. The good part was the bill with the pick 6 and the app offer, was under $50. We spend that much on fast food. Been a long time since we saw a bill like that at a sit down restaurant.