Buffalo Wild Wings

3.9
1940 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
2065 Fruitville Pike, Lancaster, PA
17601, United States

Hours

Reviews

3.9
1,940 reviews
5 stars
888
4 stars
499
3 stars
216
2 stars
116
1 star
221
  • SP
    Savannah Pluck
    Oct 12, 2025
    1.0
    I would love to give them the benefit of the doubt but I don’t think they even deserve that. It took about 10 minutes for us to even be greeted for drinks. My in-laws both ordered strawberry margaritas with nothing on the rim of the glass and when they were originally made with salt on the rim, they asked for them to be remade with nothing on the rim because the salt had already started falling into the drink. I watched the bartender Anya stick her fingers in the drink to pull out the lime, just pour the drinks into new cups and then put the lime back on top. I told them to absolutely not drink it and so we told the server and she apologized and took them back to be remade. I made sure to watch extra close and make sure she didn’t do it again. My father in law didn’t even want to drink his margarita so he got a starry instead. When he started drinking it, there were black particles in it which only happen when the nozzles are dirty or there’s stuff in the ice. The manager, Mandy Vegas, who looked to be about 20 years old, talked to our server and then didn’t even come over to even apologize or anything. She avoided us the entire time we were there. Then the food took a good 20-25 minutes to come out. Keep in mind, there was only about 50 people in the whole restaurant at this point and all we ordered was chicken dippers and a sampler. My mother in law asked for buffalo sauce with her dippers and they gave her powder seasoning. My father in laws fries were ice cold. We also ordered boneless wings to go when we got our food. We went about 25 minutes before seeing our server again, where we finally asked for boxes and the check. Still, the manager had not come to say anything. When we got to the door, waiting for my father in law at the bathroom, the manager came up and asked us “how many?” as if we weren’t just in the restaurant for over an hour and a half. But if she would’ve came to talk to us when the bartender put her fingers in their drinks, she would’ve known we already ate. Overall, we were all pretty disgusted and unhappy with the experience.
  • DG
    Danton Good
    Oct 11, 2025
    1.0
    Food was good but it was cold, waitress took 20 minutes to refill our water, overall a very lackluster experience
  • AS
    Alandra Santos
    Oct 10, 2025
    5.0
    Melissa always goes above and beyond to make my experience great. She is a fantastic manager who takes care of any questions or concerns I may have. Thank you, Melissa!
  • KB
    Kelby Baldt
    Oct 2, 2025
    3.0
    During a Sunday afternoon eagles game the place was about 2/3 full. Our waitress was wonderful but the food took forever and the wings were severely undercooked. There was also unsupervised children hogging the slot machines which I thought was odd to see in a BWW
  • AM
    Antonio M.
    Sep 24, 2025
    1.0
    😕 I’ve placed an order for take out four times here, and the last three times my order has been either wrong, terrible quality, or both. This last time I ordered an All American Burger🍔 that was burned dry with black edges, and a side of potato wedges with chili and cheese on top. It looked like a ruined patty that would be tossed in the trash 🗑️, yet here it was still plated and served. And even if you’re making a pick up order; you’re still expected to tip unless you want your order to be wrong or worse. And I DO NOT recommend you tip because your order will still be screwed up anyway. And what’s with this new culture of leaving a tip for take out when I have to place the order myself, drive to the restaurant, and then go inside to pickup and check my food? And yet they still expect me to leave a tip??!!! It’s a complete joke to ask someone to tip you for doing your job! I wish it did work that way across the board, but unfortunately it doesn’t. Pls stop this madness.