Business Details
About
Auto Body Shop
Bucky’s Auto Body has proudly served the Martinsburg, WV community with expert collision repair and auto body services since 1987. From minor fender benders to major collision damage, our experienced technicians deliver precision craftsmanship and exceptional care on every repair. We work directly with all insurance companies to make the process simple and stress-free from start to finish. Our team is dedicated to restoring your vehicle’s safety, performance, and appearance, so you can get back on the road with confidence. At Bucky’s Auto Body, we take pride in honest service, quality repairs, and getting you back to GO.
Details
- Credit cardAvailable
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
Location
Hours
Reviews
4.8
464 reviews
5 stars
414
4 stars
25
3 stars5
2 stars5
1 star
15
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some praising the staff's friendliness and communication, while others reported issues with accountability and responsiveness.
Quality of Work
Many customers highlighted the high quality of repairs and paint jobs, often stating their vehicles looked like new after service.
Timeliness
Several reviews mentioned delays in service and scheduling, with some customers expressing frustration over long wait times for repairs.
Communication
While some customers appreciated the transparent communication regarding repairs, others felt left in the dark about the status of their vehicles.
Overall Satisfaction
Overall, many customers expressed satisfaction with the work done, recommending Bucky's for its quality and professionalism despite some negative experiences.
- SCSusan CranfordOct 22, 20255.0Great.
- AAAshOct 16, 20251.0DO NOT COME HERE IF YOU WANT GOOD SERVICE! My family has been coming here for years to help fix their cars. I had to get my car fixed and I brought it here. My car is keyless and they handed back my broken key fob and insisted that it was broken since I gave it to them, but I have had this car for years and have not once had issues with my key fob. I dropped off the key fob in perfect condition. I’ve tried changing the batteries and nothing has worked. They also told me that my window no longer rolls down even though it rolled down just fine prior to dropping it off. Now I have to get a new key fob and insurance doesn’t cover it! I have to go pay $150 out of pocket because Bucky’s broke my key fob. They took no responsibility and told me they couldn’t help me. My family and I won’t be returning here.
- CWC WrightOct 2, 20255.0Very good. They explained what was going to be done. They also took time to answer the questions that I had during the drop off and pick up.
- JIJane IshmanSep 23, 20255.0They did an excellent job taking care of my van.
- TRTimothy RoeSep 20, 20255.0Bucky's did a great job with my vehicle. They were extremely helpful and easy to work with. Their transparent communication kept me informed even when they experienced difficulty with a parts supplier. Amazing service and high quality work.