At Brown Brown Insurance Services, we’re dedicated to protecting what matters most with personalized insurance solutions. Whether you need coverage for your home, auto, business, or life, our experienced agents are here to guide you every step of the way. As an independent agency, we work with top-rated carriers to find the best policies tailored to your needs and budget. Conveniently located in Shaker Heights, we’re proud to serve individuals, families, and businesses with trusted insurance expertise. Contact us today for a personalized quote and experience the difference at Brown Brown Insurance Services.
Can only speak on our experience but this place was a circus. Called and spoke to Cameron for auto and renters coverage. She called back with some quotes. Next day I called back to enroll and spoke with Sandy. Sure enough the amounts Sandy was telling had increased from what Cameron had told me less than 24 hours prior. Sandy simply said “I cannot explain why that happened” over the phone.
While frustrated we proceeded…or at least tried to. At the 29 minute mark of our phone call I eventually hung up to attend to my crying 9 month old. Over those 29 minutes Sandy asked me to hold 5 seperate times to talk to others entering her office and multiple other times kept me on the line while talking to other people.
Very unimpressed. Sandy might be good for some. She seemed to enjoy small talk and being personable with her clients - but if you’re looking for a place to take care of your insurance needs quickly and accurately, this may not be the place for you. Called another broker the next morning - showed them Sandy’s policy quotes - they bettered both with same coverages - and was paid for the year in full and off the phone in under 15 minutes.
RS
Ron Smit
Sep 13, 2020
4.0
Great
AT
Adele Tucker
Jul 12, 2016
5.0
Sandy Brown is very professional and was able to handle my insurance needs in a timely manner. She bundled my home and auto insurance and the price was remarkable.