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FL-W162358 Our goal at Bret Denney State Farm is to provide every customer with excellent customer service in order to help them manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Details
- Onsite servicesAvailable
Location
Bret Denney - State Farm Insurance Agent
5300 S Florida Ave, Lakeland, FL
33813, United States
Hours
Reviews
4.8
266 reviews
5 stars
250
4 stars
7
3 stars0
2 stars1
1 star
8
What are people saying?
AI-generated from customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many specific mentions of agents like EJ, Kirsten, and Lindsay.
Efficiency
Many reviews highlighted the quick and efficient service provided by agents, with several customers noting significant savings and smooth policy transitions.
Knowledgeability
Agents were frequently described as knowledgeable and informative, providing detailed explanations and guidance on insurance options.
Mixed Experiences
While most feedback was positive, there were a few negative comments regarding unprofessional behavior from some staff members, indicating inconsistency in service quality.
Recommendations
Numerous customers expressed high satisfaction and recommended the agency to others, citing personal connections and attentive service.
- TTtanay tillman4 days ago5.0Lindsay was amazing hands down ! She listen to me , very patient. She went over every details step by step . Thank you so much you were great ma’am !
- MHMarilyn Hardcastle5 days ago5.0Lindsay West was exceptional in securing auto insurance for me with significant savings! She is thorough and very efficient! If you need to explore insurance rates, contact Lindsay!
- JSJacob Smith6 days ago5.0Isaac was a great help during my transition from GEICO to State Farm! He was very polite and professional and made the process easy, quick, and seamless.
- RTRoberto Celi TimpeNov 3, 20255.0Dustin is very profesional and he is always in contact to make sure everything is ok and taking care of us the whole time. I really appreciate his help.
- WSWai SNov 1, 20255.0Lindsay West is a reliable and kind agent. She is dedicated to help me get the best rate for my car insurance. Love her. Highly recommended. And she follows up with the rate with me! Thank you! 👍😊😊😊😊😊
Frequently Asked Questions About Bret Denney - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.