I've chosen to give two stars because although the haircut turned out nice, to cut a 10-pound dog 2 hours late, and for $200, we will be going elsewhere moving forward.
The primary issue was their scheduling. We had an appointment at 1PM. At 12:45, already on our way, they called to ask us if we could come in at 3PM to “accommodate another guest.” As this was a Saturday, we had already planned our day with a hard stop at 4PM, so we declined and dropped off our dog on time at 1 PM. As we walked in, the other guest, presumably a monthly subscriber, stepped in with their dog; we suspect they moved the other dog ahead of us anyway.
When I picked up our dog at nearly 5PM, I explained calmly the situation and how they blew well past the original 2.5 - 3 hour time estimate; it had messed up our day. All the woman at the front desk had to say about it was, “Ok, awesome…so how would you like to pay?”. Realizing I was getting nowhere with her, I paid, tipped, and asked for the manager. Instead of giving me the manager's info, as she was off that day, she only wrote down the general email with no contact name, which made it more challenging to raise the issue with her supervisor.
While the haircut was nice, we had an appointment, so presumably they would have had enough groomers to match their scheduled volume. Still, they didn't, and on top of it, they moved someone in front of us, despite us declining their offer. For roughly $200 to cut a 10-pound dog, 2 hours past their estimated 2.5 - 3 hour turnaround time is unacceptable. So, since they can't manage a schedule, and the woman at the front desk offered us no resolution for our time, we will go elsewhere moving forward, and I suggest you should too—bottomline, Bowie’s team gave our dog a 4-star haircut (but not so great it’s not achievable elsewhere, and at likely a far cheaper price), provided 1-star time management, and 1-star customer service. Overall, it was a 2-star experience