Bond Vet - Upper West Side at 77th Street

Reviews

• VA

  Vanessa Ashley

  1 day ago
  1.0
  I've been a long time client of Bond Vet on the Upper West Side and have spent thousands and thousands of dollars on my cat's care over the years. However, my recent experience has been extremely disappointing and has shown that Bond Vet cares more about revenue than patients. My cat suffered a severe urinary blockage in July, and after a 6 night stay in the ICU, he was prescribed a preventative prescription diet. Despite several follow-up visits, my latest being October 2nd, 2025, I was told that no future refills could be approved unless I scheduled his "annual wellness exam" by October 28th, 2025 - even though my cat is healthy, not due for vaccines, and was just seen on October 2nd, 2025. It took three follow-up emails and nearly two weeks to receive a response, and even then, Erin (clinic manager) refused to show flexibility or acknowledge the redundancy of another visit. The level of delay and inflexibility is unacceptable. I've filed a complaint so the BBB can review Bond Vet's communication practices and rigid policies, which prioritize billing over the well-being of your pet. I will no longer be using their services and want other pet owners to be aware before trusting this location with their pets.
• LZ

  Leonard Ziemkiewicz

  5 days ago
  5.0
  Wonderful caring folks!
• LR

  lily robinson

  Sep 22, 2025
  5.0
  Night and day compared to other vet clinics! The staff is very friendly and all of the veterinarians are very kind and helpful. Josie is in great trusted hands.
• AO

  Annie Ocasio

  Sep 22, 2025
  5.0
  This clinic is fantastic; they were very kind and took good care of my dog. Fantastic staff and veterinarians.
• XR

  Xenia Rybak

  Sep 17, 2025
  5.0
  Friendly staff, everything runs on time. Great office hours. I am able to call them and talk a nurse whenever there is a problem. Really appreciate their services.