Bond Vet - Upper West Side at 112th Street

Reviews

• AB

  Ashley Bradshaw

  Oct 15, 2025
  5.0
  I cannot thank the team at this Bond Vet location enough. After my brand new puppy fell severely sick this team went above and beyond to help me with the best solutions to get him back healthy. They were thorough about the cost and around suggesting treatments. After determining my pup had low glucose levels they were able to get his sugar levels up some and he came in limp but was on his feet when we left. So shoutout to the team— Tiahnna, Keisha, Michael and Dr. Jesse Tong. I am so happy to say Jigga is thriving and doing much better now. We will definitely be back!
• EA

  Errol Adams

  Sep 13, 2025
  5.0
  Excellent service...
• JJ

  Jody Johnson

  Sep 11, 2025
  1.0
  Check the ownership model before you book. They are way overpriced and I've waited days for blood and urine results that would normally be returned overnight or at least within 48 hours. Find another vet.
• AC

  Andrea Cuadros

  Sep 5, 2025
  1.0
  I want to begin by recognizing that the nurses and doctor were genuinely kind, attentive, and made my kitten feel safe. This review is not a reflection on their work, but rather on the customer service and overall experience with BondVet. As a Columbia student, this is the closest clinic to me, so I was hopeful it would work out. Unfortunately, from the very beginning, the scheduling process was disorganized and frustrating. It took several days just to arrange a 15-minute phone consultation, and when the call never happened, I had to chase them by email and phone. This became a recurring pattern—appointments not honored, calls promised but not returned, and constant delays. During our visit, I paid nearly $300 for a wellness exam, blood test, and medication. The quote for neutering my cat was another $600, and I was fully prepared to invest over $1,000 for quality care. After paying, however, I was told simply that “the surgical team would call me.” They never did. Every time I followed up, I was told to just wait, even after explaining how urgent the procedure was. When I finally pressed for a timeline, I was told the wait would be about a month. Had that been made clear upfront, I never would have chosen BondVet. To make matters worse, when I finally did hear back, I was given confusing and inconsistent updates. At one point I was told my kitten’s bloodwork had “mild abnormalities” and would need to be repeated—but again, no clear timeline was offered. A week later, I was still waiting. At that point, I chose another veterinary provider who immediately gave me a detailed timeline and treated my concerns with urgency and professionalism. In short: if you value timely, reliable service for your pet, BondVet is not the place. Their clinic is beautiful and I’m sure not every employee has this ethic, but Kim and the desk agent from the 77th BondVet were condescending, rude and unprofessional.
• JD

  Juan Diaz

  Aug 23, 2025
  5.0
  Bond Vet is the best veterinary clinic I have ever visited. I was helping a friend with his sick cat, Lenny, and the care at Bond Vet was very compassionate and at very reasonable fees. The cat finally had to be put to sleep, and they could not have been more understanding. I am grateful for such a wonderful facility in our neighborhood, and I will never forget the excellent and compassionate care they provided to Lenny.