Food Quality
Customers consistently praised the BBQ for its deliciousness, tenderness, and authentic smoked flavor, particularly highlighting the ribs and sides like mac and cheese and oxtail rice.
Service Issues
Several reviews noted poor customer service experiences, including long wait times, unprofessional staff interactions, and issues with order accuracy.
Atmosphere and Accessibility
The business operates as a walk-up window with limited seating, which some customers found inconvenient, especially during busy times.
Pricing Concerns
Some customers felt that the prices were high relative to portion sizes and overall value, leading to dissatisfaction despite enjoying the food.
Consistency
While many customers had positive experiences, there were reports of inconsistency in food quality and service, with some diners expressing disappointment during their visits.