Customer Service
Many customers praised the staff for being helpful, friendly, and professional, with specific mentions of employees like Tammy, Savannah, and Shannon.
Cleanliness
The facility is frequently described as clean, well-maintained, and organized, contributing to a positive customer experience.
Convenience
Customers appreciated the ease of access to their units, the digital management system, and the availability of moving services.
Pricing Issues
Some customers expressed dissatisfaction with price increases and perceived high costs, particularly regarding late fees and insurance.
Security Concerns
While many felt their belongings were safe, there were complaints about pest issues and a lack of responsiveness to security concerns.