Blossom Hotel Houston Medical Center

Reviews

• BE

  Brad E

  5 days ago
  1.0
  Booked through Expedia. When I arrived, they had no reservation confirmation. Front desk had to look up reservation on Expedia to honor. We were given a different room than what I reserved. Room was clean, but no toilet paper. Had to go to front desk to get it as the phone in the room did not work and when calling from my cell phone there was no answer. Attempted to put some drinks in the fridge and the door fell off when I opened it. Once again I had to go to the front desk to address it. They sent a guy up and he replaced it. Turned the tv on and it randomly turned off after 5 minutes or so, gave a NO SIGNAL message, and would not turn the volume up than more than a whisper. Again, had to go to the front desk as nobody answered the phone from my cell phone and the phone in my room did not work. There is a phone by the elevators, but that did not work either. Someone came up and replaced the tv. Also, the thermostat for the air conditioner was off. I set it at 70 degrees at bedtime and it would go to 73 degrees before it would kick in and then cool down to 67 degrees. WTH? Spent way too much time getting things to work in our room and confusion about reservations. I have never had this many problems with a hotel. The beds were fine, bathroom, fine, housekeeping good. Shuttle service was good if you can get it due to demand. The shuttle drivers were fantastic when we were able to get them. Good looking hotel. It would be a good hotel if everything works like other hotels. There are some serious operational issues here though. I spent way too much time dealing with issues with reservations and stuff that did not work in our room.
• LA

  Laurie Anne

  Oct 27, 2025
  3.0
  This was my first visit to Houston. We were in town for the NFL game. The hotel's proximity to NRG Stadium is perfect. We are Diamond Hilton members and have stayed at many Curio Hilton hotels. Although the visual decorative features of the Blossom are up-to-date, it is obvious there is a lot of work needed to bring this property into 2025. The restaurant and top floor bars are both very dark and seem a bit dank. With a bank of 3 elevators, only 2 worked during our 4-day stay. The TV in our room did not work. After requesting engineering help, the TV still did not work. Our shower ran out of hot water and the toilet would splash up water while not being used. The mattress and pillows were beyond sub-par. We both woke up with aches and pains from the poor mattress. The staff at the front desk, bar restaurant and valet were pleasant and helpful. Once corporate Hilton brings this property up to Curio standards, it will be worth the full room high prices these locations charge.
• DK

  Diane Kao

  Oct 24, 2025
  2.0
  My low rating is mainly because I didn’t get the room type I originally booked, the hotel had overbooked. I reserved a 2-bedroom suite, but when I checked in, they told me it was no longer available and downgraded my family and me to a suite with two queen beds. The room was still nice, but I didn’t get any refund for paying for the more expensive suite. The front desk said I had to contact Hotels.com since I booked through them, but even after Hotels.com reached out to the hotel, there was no response about compensation. Honestly, it’s hard to understand how a 4-star hotel can still get overbooked with today’s technology? Overall, the room itself was fine, but the whole experience was really disappointing.
• KW

  KAYLA WASHINGTON

  Oct 15, 2025
  1.0
  Poor service: Patrice & Sakura This would have been my third time this year staying at the Blossom Hotel Houston. I loved this hotel, it is luxurious for a great price point and I’ve never had a bad experience until yesterday. When me & my 3 year old daughter were checking in, I asked Sakura if she would be able to place the cost of the room on the card on file and place the security deposit on my credit card. She seemed confused but ultimately said yes we could do that. She instructed me to place my card in the machine. I did so. ‘Approved’ appeared on the screen so I removed my card. Sakura told me to put the card back in and I let her know it already went through. This is when Patrice stepped in — she said that they are not able to use 2 different cards on the reservation so I said okay fine, please charge the security deposit to the same card. They then tried to process my card for the room cost AGAIN. I checked my bank account & the room cost was already taken out, so only the security deposit needed to be withdrawn from my account. I showed Patrice & Sakura my bank statement where it clearly displayed the hotel removing the full amount from my bank. Patrice said I needed to call my bank to see if the bank was holding the money. I allowed Patrice to speak to the bank representative on the phone & the rep let Patrice know that the money was already taken by the hotel and that there was NO hold. Patrice and Sakura kept telling me that I would need to pay the amount for the room again because it was not visible in their system. I asked Patrice could I speak to a supervisor and she initially stated that they do not have a supervisor. As Patrice noticed I was getting frustrated, she instructed Sakura to call the supervisor that Patrice said did not exist. Patrice was laughing on the phone with the “supervisor” and turned her back to me & REFUSED to let me speak to him & stated “he is unavailable” as I literally watched he talk to him for at least 3 minutes. Patrice & Sakura did not offer me any resolution as this was obviously a system malfunction and they were expecting me to pay double the cost of the room PLUS the security hold . The amount of the room is still deducted from my bank account in which the hotel has NOT issued a refund, now I must dispute this to my bank as me & my 3 year old daughter had to leave the hotel after valeting my car during the night to go to the Double Tree in the Galleria area which accommodated us with no issues. Patrice and Sakura require more training and understanding of the system used to handle guests finances and ability to check into the hotel. Patrice also stated to Sakura how she was frustrated because so many guests came to the front desk at one time prior to me and my daughter arriving to the hotel. So I assume Patrice and Sakura were already in a bad mood which caused them to not be on their A-game when it came to checking in my daughter and I. Patrice & Sakura did not even greet us when we first entered the hotel. They only asked for my ID & card on file. I asked Patrice for her last name & she refused to provide it to me as she was aware their ignorance was completely out of line. Very unprofessional, I am highly disappointed as my daughter and I traveled 2 hours to Houston only to be met with 2 irritable front desk workers.
• BW

  Brody Saint Walker

  Oct 2, 2025
  2.0
  I am writing to detail a profoundly disappointing and frustrating experience during my recent multi-day stay at your hotel. My issues began even before arrival, as I called three times with pre-stay questions about room amenities and parking, but no one ever answered the phone. Upon checking in on Tuesday, the service shortcomings were immediate. I was given a handout that ambiguously listed parking as "$49" without specifying it was a daily rate. Furthermore, the downstairs bar was closed with no posted hours, a recurring issue throughout my entire stay. The problems escalated on Wednesday. After an unsuccessful search for complimentary coffee, I struggled to find the breakfast restaurant due to poor signage and vague instructions on the handout. When I finally located it, the waitress, who appeared unprofessional with very bloodshot eyes, had significant difficulty processing a simple coffee order. I was charged over $5 for a basic coffee. That evening, a DoorDash delivery was prevented from bringing my food to my room by your lobby staff, a policy I was never informed of, forcing me to retrieve it myself. On Thursday, I attempted to visit the Blossom Bar, only to discover at the entrance that they only accepted cash or credit card, with no ability to charge to my room. Again, there was no prior notification of this policy. The bar remained closed, as it had been every day. By Saturday, I noticed housekeeping had not serviced my room. Surprisingly, I received a knock on my door at 5:51 PM—an exceptionally late time for such services—which I had to decline as I was unprepared. Later, the Blossom Bar was finally open, but the air conditioning was broken, making the environment over 10 degrees warmer than outside and impossible to enjoy. My departure on Sunday at 4:30 AM was also poorly handled, with no staff present in the lobby to facilitate checkout. This forced me to request my folio via phone days later. Throughout the stay, the internet speed was unacceptably slow, and the staff consistently seemed frustrated with my inquiries. The sole positive aspect was the housekeeping service from Tuesday to Friday. Finally, a significant concern involves your communication practices. After providing my phone number at check-in for emergency purposes, I received five unsolicited marketing texts. This is not only irritating but a potential violation of the CAN-SPAM Act, which carries severe financial penalties. In summary, what should have been a comfortable stay was marred by constant failures in communication, inadequate amenities, unprofessional staff encounters, and a complete lack of proactive service. My experience was, at best, representative of a two-star hotel, falling drastically short of reasonable expectations.