Customer Service
Overall, customers praised the friendly and helpful staff, although some reported issues with phone service and appointment scheduling.
Speed of Service
Many reviews highlighted the fast service provided, with customers often getting in and out quickly, even without appointments.
Quality of Work
Customers expressed satisfaction with the quality of tire services and repairs, noting that the work was done efficiently and effectively.
Pricing
Big Jim's is recognized for offering competitive and reasonable prices, often better than competitors.
Cleanliness
The shop was noted for its cleanliness, with customers appreciating the tidy environment, including clean bathrooms.