Big Chill Island House

Reviews

• DM

  Deborah Moore

  4 days ago
  2.0
  Beautiful atmosphere both inside and outside. Our best meal was the first time we were there which I think was a year ago. However, since then, the food has disappointed. My french fries came out cold and we're like a rock (definitely an inexpensive frozen product) and my fish was fishy (surely not a fresh product). The food isn't equal to the restaurant's ambiance. Prime tourist season is over... you need to keep the locals and right now I'm not the only local you disappointed. Locals eat out all year round.
• MS

  Mikalah Smith

  Oct 7, 2025
  3.0
  Beautiful inside, but cushions on chairs were extremely dirty and stained. Our table that was just bussed had food underneath it, so it wasn't cleaned sufficiently. Service was prompt and alcoholic drinks were very good. Food was mediocre. I got the tuna poke and the mango was so underripe, hard and crunchy I thought they were cucumber slices. Mango should be diced into cubes anyways, not sliced like fries. Too much seaweed salad and not enough rice. Fries that came with burger and lobster roll were hard and cold. Portions were very small for the price. Was disappointed and won't be returning.
• RH

  Ruth Helms

  Oct 7, 2025
  3.0
  The restaurant is beautiful. A group of ladies were attending a bachelorette party and we sat outside on the back deck which was lovely. The food was ok at best. Several of us ordered salads with a protein on top. They barely had any dressing on them. They were dry and we all ended up having to ask for additional dressing because there was basically none on it. Nothing was really impressive. Expected a little better for the cost.
• JL

  Juanita Lewis-Jones

  Oct 5, 2025
  3.0
  I hadn’t expected the crab dip to be cold. I’ve only had it warm. It was not appetizing at all. Then I found a hair, it looked like an eyelash or something in my food. We were a fairly large party as we only had one server assigned. Bless her heart. She did the best she could. I’ll end on a positive note. The sweet tea was good. The atmosphere and scenery was great. The manager took my food off and the server offered to bring me something else. This was my first time eating here. I’m not sure if I’ll try it again.
• MC

  Mimi C

  Sep 17, 2025
  1.0
  I have emailed a few times to no avail, I've been left with no other choice than to review. There were a few issues I experienced this past Saturday 09.06.21. I made a 5:45 reservation for 2 online, when we arrived they couldn't find my name and there were no tables to seat us downstairs so we were told to go upstairs. Once there the hostess said she had no tables either. I said we were sent up because we were told you did up here, she radio'd someone and eventually she sat us against the right wall where the tables are very, very close together. It was a warm day and although there were fans we were still warm. All frozen bar and soft drinks with ice were melting. Ordered food that took over 30 minutes to arrive, to find that my entree of skewers with fries and pasta salad were under cooked. Burnt tips and outside areas but raw at the stick. I cut around and ate what I could as we were very hungry. Pasta salad had absolutely no flavor other than mayo. Large mound of IQF fries and 3 small cubes of beef on two cocktail toothpicks for $30?!?! There were no pictures to know what the meal looked like in advance. I added the ceaser salad for an additional $6 which was decent. For almost $40 my meal was very disappointing. Waiter checked in on us 1 time, where I showed him the meat and the cook that was supposed to be medium well. He asked what he could do to fix the issue and I said just get me new skewers and I'd keep eating the sides as again I was very hungry and didn't want to wait any longer. A few minutes before 8pm he placed the new skewers only on the table missing the chimichurri sauce. I knew I was not going to get to eat them as we saw a DJ setting up equipment really close to our table and realized that it was about to get loud, I asked for a box togo. Check comes and its got two of my meal rung up which I had to get fixed before I was going to pay. By that time the LOUD music and even LOUDER customers at the table next to us made it almost unbearable. My dinner companion and I are cancer patients and were celebrating some good news results, but definitely weren't able to enjoy the music and rowdiness that it became. I wish I knew in advance and we wouldn't have gone here or sat upstairs. I'm glad others enjoyed themselves, though it was way too much for us. This is why the remake of skewers were not eaten that night. Next day I heated up the leftovers and the skewers were exactly the same, bunt outside and pink/raw at the stick. That is what led me to send this email as I do not feel that the wait, service and food was up to par with my past visits. Total check for 2 with 1 bar drink each and 2 entrees was almost $100!! I do not feel we got the best value or experience this visit. I respectfully request someone reply to me to discuss compensation.