Business Details
About
Swimming Pool ContractorSwimming Pool Repair Service
Bi-State Pool & Spa is the leading pool builder and renovation company in St. Louis and surrounding areas. Since 1994 we have been committed to providing clients with outstanding customer service and quality products, leaving you with a backyard you and your family can enjoy for years to come. Bi-State’s swimming pool construction division builds some of the highest quality pools in the area, featuring the industry’s most innovative ideas – including salt generators, negative-edge pools, swim-up bars, underwater sound systems, UV technology, and much more.
Location
Hours
Reviews
4.2
68 reviews
5 stars
52
4 stars
2
3 stars1
2 stars1
1 star
12
- JMJohn MOct 9, 20255.0It is most telling of a business's character when there is an incident and how they address it. I bought a cover from Bi-State Pool and unfortunately there was an issue and they custom-ordered the wrong cover (mistakes happen, I get it). I was worried about a mess to get it resolved. However after just a single email, Bi-State offered two great solutions, either one of which would have made me happy. It was great to have such a customer-focused response. It was my first business with Bi-State but I plan on using them going forward after this experience.
- TBTimothy BuskeMay 12, 20251.0I am shocked that I just paid for this service. We called in to politely discuss the service and we were told this is what we should expect? Wow. "If you would like additional cleaning you will need to pay for us to come back out." LOL! Additional cleaning? You didn't clean the pool in the first place and charged me $990.
- BSBailey SwartzMay 12, 20251.0Had the worst experience with this company! Paid for the “deluxe” opening and cleaning. Ha! The guy showed up reeking of pot, said he wanted to take a look and see how “trash” my pool was, then complained about having to clean it. After the “deluxe” opening my pool is still completely dirty with tons of crap at the bottom. Called office to ask if this is what I should expect from this service and they said YES! They clean for 50 minutes and anything else I would need to pay more for. Shocking! Will never use again.
- APANDY PATELNov 20, 20205.0Profanation work on time. Nathan , Adam and Joe where great to work with on time and budget,
- WWWilliam WardApr 15, 20195.0I highly recommend Bi-State. Over the past couple years, we've trusted them with several projects, ranging from opening/closings, to leak detection tests, to new equipment, and most recently, a liner replacement. Each time the level of service and communication has exceeded our expectations.They take time to answer questions and review your options. Nathan, Kristy, Joe, and Chris are awesome to work with. We are very grateful to have found Bi-State Pool!