Best Western Visalia Hotel

Reviews

• EM

  Eric McKenzie

  4 days ago
  5.0
  I travel all the time and the Service I received from Miss Felicia, Miss Laura, and Miss Loni was SOLID GOLD, BEST EVER .. Thanks Ladies I appreciate you
• CW

  Colinda Wennekus

  Oct 26, 2025
  1.0
  We kwamen aan bij 23 graden celcius en het zwembad was gesloten. Wat nergens vermeld stond. We hadden dit hotel gekozen omdat er een zwembad en jacuzzi was. Enorm teleurstellend. Want je kunt ook nergens buiten zitten. Het was zondag dus de manager niet te bereiken. We waren al ingeschekt dus konden ook niet meer weg zonder ons geld terug te krijgen. Erg teleurstellend.
• SV

  Stefania Visinoni

  Oct 14, 2025
  3.0
  Hotel in periferia quindi lontano da ristoranti, il che la sera quando si arriva stanchi non è ideale. Camere comunque carine e pulite, personale molto gentile, colazione adeguata.
• JM

  jeff malcolm

  Oct 13, 2025
  3.0
  The tall lady with long dark blonde hair, Kimberly I believe, has the worst customer service I've seen in a very long time. Loudly saying "your card declined" to the lady in front of us multiple times, cutting people off when trying to speak, cold and just plain rude to customers. She should not be working with customers, maybe in office somewhere away from people. However, Amanda is an amazing employee. Sweet and diligent in her work. The room was clean but the fireplace is broken. Loud noises constantly all through the night. Not from the airport, different noises that did not stop. 3 stars overall. Would have been 2 if not for Amanda.
• MR

  maritza roman

  Oct 12, 2025
  1.0
  I left my Beats Pros there ($350+ tax value) and a pack of diapers in room 123 on October 11th checkout, I received a call from staff about how they found them. I called back and immediately arranged for my friend Karina H. Who lives in the area to pick them up. Told them she won’t be off work until 10 pm and will be there late and the lovely staff told me they would hold it in the front. When she got there at 11 pm the staff member named KIM kept insisting that they weren’t there only the diapers. Kim kept saying that the beats were locked in housekeeping. And refused to give them to my friend. When I called about it, I asked her why would they be locked away when we had already designated a friend was picking them up that same night. I told her it reminded me of when I worked at a hotel and staff was PLANNING on keeping an item. It did not make sense. I’ve worked in hospitality for 6 years. She just wasn’t making sense, and she ended up hanging up on me and refused to answer after I called back multiple times. I really hope you guys record phone calls and review that phone call because I was never disrespectful or anything of the sort and the way she handled that is UNACCEPTABLE. I called back today and the lovely staff member named Martha informed me that my $350 +tax beats pros were indeed there the whole time. They were never in house keeping. They were in a bag labeled with the room 123 where staff told me they would keep them for my friend to pick up. Now that it’s confirmed Kim was lying. I’m going to go ahead and accuse of KIM of being a thief who planned on keeping my valuables. Keep an eye on her. If she was that confident, I doubt this is her first time stealing from your guests. I really appreciate staff member MARTHA who answered my call today October 12th at 2pm she is a sweetheart, very understanding and super helpful. She was amazing, no one else sucked except Kim, but Martha is the most hospitable staff member I encountered. Kim though, KIM IS THE WORST and a THIEF.