Best Western Town Center Inn

Reviews

• SG

  Shaun Garza

  Oct 20, 2025
  4.0
  Enjoyed my Saturday stay at the Best Western—accommodations were comfortable and everything went smoothly. The hot water was a nice touch, but I recommend calibrating the shower knob; it's very sensitive, jumping quickly from cold to hot, so it took some careful adjustment for a comfortable temperature. To make it even better, extending weekend breakfast to 6am (like weekdays) would be a huge plus for early risers who can't make the 7am start. Overall, a solid stay!
• RD

  Robert Dilworth

  Oct 14, 2025
  4.0
  Rooms at good price
• EL

  Estella Loya

  Sep 10, 2025
  5.0
  Every staff member was attentive for my needs. Jason up front and the young lady who staffed the morning breakfast were not only wonderful but took time to converse which made me feel at home .
• MR

  minerva sanchez rdz

  Aug 13, 2025
  5.0
  la habitacion super comoda, y el desayuno si valio la pena
• VD

  Victoria Donaho

  Jul 11, 2025
  1.0
  Booked a room for the 4th of July weekend through Priceline for my partner and I. Had the pleasure of speaking to Christina over the phone when I called to make sure the reservation was showing up on their side, and she kindly upgraded our room for free. Check-in was set for Thursday July 3rd and we ended up checking in early AM Friday July 4th since we were coming in from Dallas. Once checked in, the horrors began. I couldn’t help but notice the lobby, elevator, and hallway leading to our 2nd floor room was dingy and clearly in need of an upgrade. Then we got to our room, where my boyfriend proceeded to inspect our bed. Lo and behold, he found countless stains on the sheets. The room smelled musty. Earlier, when checking in, the front desk lady (didn’t get her name) said she required a card be put on file for incidentals, like if there were stains on the sheets, so I promptly called her to let her know what we walked into so that my card was not charged for something we did not do. I asked if we could move rooms the next morning since we were too exhausted from our trip to do the switch that night. She said she’d run it by her manager, but that it should be fine. The next morning, I called the front desk and Jason, front office manager, answered and said he was briefed on the situation and that he had our new room key ready. Great! We went downstairs with our belongings, grabbed the key, and went back upstairs… to the second floor. Right next door to our original room. We put our stuff down and my boyfriend immediately went to inspecting the sheets again. This time it was worse. More stains, crumbs, and hair left behind. The lamp shade was FILTHY; the air conditioning unit dusty and obviously not clean or maintained. This room was supposed to be in a better shape than the original room and it ended up being WORSE. Infuriated, I called Priceline to see if we could get a refund. I was on the phone with them for 30 minutes, during which I was put on hold various times. Since I was using my boyfriend’s phone to call Priceline, I ended up getting a call from Jason on my cell asking if I was trying to get a refund, that he was on a call with Priceline, etc. I explained the situation to him and he apologized and said he’d grant us the refund. Meanwhile, the agent finally comes back from putting me on hold all to say that they could not grant me a refund, and that the only solution they’d be willing to give was a 50% refund for the LAST NIGHT of our 3-day stay since we already “used the amenities”. I explained to her that we absolutely did not, we didn’t even get a chance to go downstairs for breakfast. She recommend I speak to the front desk directly to see what they could do. My boyfriend and I grabbed our stuff and went downstairs again to the front desk, where Jason was waiting. He said they minced his words, and that’s not what he said. He guaranteed me a refund, and that since we did stay for one night, he could only refund 50% for the first night stay, but the rest of the days would be refunded. He also said it would take FOURTEEN business days for the refund to reflect. As of now, I have not seen a refund come through, although I will continue monitoring. I’m willing to add more stars to this review, but for now I’m severely disappointed with the quality of the hotel and the miscommunication. Lesson learned: do not stay here, and do not use Priceline. Jason, I thank you for your efforts in this, and I do hope you are not giving us false promises on that refund.