Best Western Syracuse Downtown Hotel and Suites

Reviews

• DG

  David Gilman

  3 days ago
  5.0
  I stayed at the hotel for four days while attending a conference. The room was very pleasant and featured a full kitchen with a large fridge and freezer. The staff was friendly, helpful, and accommodating, and the hotel is located in a great spot. I accidentally left an item behind, and they promptly mailed it back to me. We’ve already booked the same hotel for next year’s conference.
• JF

  Jessica Faith

  6 days ago
  5.0
  These rooms are awesome value for your $! Super cozy with a little kitchenette too. And the continental breakfast.. THE best out of anywhere I've stayed! So much food. They have board games to take to your room as well. Awesome place, I've stayed before and I will definitely be back!
• GL

  Greg Lowder

  Oct 24, 2025
  4.0
  ​This is, without a doubt, a grand old hotel that is still doing great! From the moment you step into the lobby, you are greeted by an atmosphere of timeless elegance. The architecture speaks to a bygone era of hospitality, yet the property is meticulously maintained, avoiding the dusty, worn feeling that can often plague historic venues. It’s clear that the management takes great pride in preserving its heritage while keeping the public spaces fresh and inviting. ​What truly elevated this stay was the feeling that I was receiving a four-star service at a three-star price. This hotel is an exceptional value proposition. The staff, from the front desk to the housekeeping team, was consistently proactive, professional, and genuinely warm. It's a true hidden gem for travelers seeking premium service without the luxury price tag. ​My accommodation, a well-appointed suite, was equally impressive on the surface. The suite was large and exceptionally spacious, offering plenty of room to spread out and feel completely settled, not just accommodated. It featured a generous living area separate from the bedroom, and I was pleased with the thoughtful lot of amenities included, such as ample desk space, and fast, reliable complimentary Wi-Fi. ​However, the enjoyment of these wonderful surroundings was significantly compromised by one major issue: the seating. The mattress, the sofa, and the lounge chair were all extremely uncomfortable. The mattress felt hard, resulting in a poor night's sleep and back stiffness each morning. Similarly, the living area seating—both the sofa and the lounge chair—were uncomfortable, offering little to no support, making them unsuitable for working or relaxing for more than a few minutes. While the suite's size and amenities were five-star, the comfort level of the furniture felt closer to a one-star hostel. ​In summary, this hotel is a marvel of classic charm and top-tier service delivery. Should the management invest in updating the bedding and guest seating to match the quality of the service and the grandeur of the setting, this would easily once again become the premier hotel in the city.
• SG

  Samantha Gurn

  Oct 19, 2025
  5.0
  This hotel was absolutely beautiful! It was within walking distance of a lot of restaurants. The room was absolutely stunning and huge! The shower and amenities were 10/10.
• LS

  Lucky S.

  Oct 6, 2025
  5.0
  Such privacy up here on the 10th floor of this delightful and historic Downtown Best Western. A very, very cool building with character, I love it here. When booking I did not realize it’s just steps from the MOST Museum; what a treat! Very spacious suites with a surprisingly large kitchen area. Wonderful front desks hosts, and the breakfast here is better than most Best Westerns I have visited, and the coffee is dark, bold and proper. Vending, ice and safe parking. Will be my go-to Syracuse spot for sure. Thanks Downtown Syracuse Best Western!