Best Western Surf City

Reviews

• SA

  Steven Acosta

  1 day ago
  4.0
  Booked on line for a better deal. I dont normally stay at Best Westerns (bad experiences in the past) BUT, this is by far the BEST Best Western I've stayed at in the last five years of traveling. I will recommend this place to friends who want to visit this area.
• KH

  Kimberly Hunter

  6 days ago
  1.0
  I will never stay here again they added charges to my credit card for no reason and then lied never again will I ever stay there again if I could give no stars I would
• JQ

  Jennifer Quinn

  6 days ago
  1.0
  DO NOT STAY HERE. Room was so dirty and had to ask multiple times to get it cleaned. Stained sheets and towels when we arrived and they charged us an extra $100 for those items we never used that were gross. Never go here
• JS

  Jennifer Scott

  Oct 20, 2025
  2.0
  My husband and I chose this place for our weekend getaway but I wouldn't return. The renovations to the rooms are very nice and the bed was actually comfortable, and the pillows weren't horrible (even though we bring our own), but the other situations we faced made for a far less than ideal stay. One was that no matter what time of day I showered the hot water cut out completely after 3 minutes and then the water pressure would fall off only to come back most of the way right before the end of the shower. Second, we were offered to stay at the far end of the property on the premise that it would be "quieter" for the 3 nights we were staying. How I wish that were true. Instead they put us right between 2 or 3 other families who were traveling together and their brats were yelling down to their friends/cousins(?) from the walkway landing and running back and forth non-stop between rooms for hours. Kids were well old enough to know better and have some manners but the parents didn't do anything about their kids constantly running/yelling past other people's rooms. Additionally, I don't know if they were working on the property (for renovations) or staying there but there were at least 2 or 3 guys with their missing catalytic converter ear splitting exhaust modifications on their stupid cars that literally shook the windows when they started the engines. Do they pull out and go right away like normal people? No. They let them sit and rumble while they chat back and forth. The entire area smells like swarm of 2 stroke engines was running for hours the fumes were so strong. Lastly, if that wasn't enough, we counted about 8 ambulances a day roaring up and down Beach Blvd. all day and night. The traffic on that road is already bad to not add this noise as well. Change the name of the place to 'Noise Central' and at least you know what you're getting.
• JH

  Joe Hamelin

  Oct 3, 2025
  5.0
  The Surf City Best Western is a nice three story outside access motel a few miles in from the HB beach. If you're on the first floor you park right in front of your room, something that I very much like. I hate long slogs through enclosed hallways just to get to my room after a long day. As of October 2025 they are renovating the lobby and updating the rooms. Since the kitchen and dining room are under construction the breakfast is a bag of carbs, but fruit and coffee is available 24/7 at the desk in the temporary lobby. I was in one of the updated rooms and I found it totally fine. The bed was great, the water hot, and the A/C cold. I didn't notice any noise other than what one expect at a motel. The grounds were impeccably clean and well taken care of. There is a nice pool and picnic area for those nice HB evenings For the price, this place is a find. My updated room had a coffee maker, fridge and microwave. I noticed a ironing board and iron, a hair dryer, alarm clock, TV along with adequate outlets and lamps. The staff and service is above average; you can tell the owners are proud of the business they are building. Everyone had a smile and all were pleasant and professional. WiFi is 100Mb/s up&down without a captive gateway, so the connection is solid. Since my company HQ moved to Costa Mesa, this will be my new place to stay when down from Portland on business. The location is great for anyone that has business in the lower part of the OC. Another plus is the Pollo Loco next door for healthy-ish cheap eats.