Best Western Sunrise Inn

Reviews

• JS

  Joanna Simmons

  2 days ago
  3.0
  I enjoyed my stay at the Sunrise Inn. It is a very simple hotel, which I love. The continental breakfast was decent. My issue came after my stay. I called the desk to request a receipt be emailed to me and I spoke to Debbie. She was brusk from the start and got frustrated with me very easily, despite me being polite and patient. She informed me that “they were working on the computers”. I had to repeat my email to her 3 times. On the third time she got upset, cut me off and told me “look, I have to go”. And tried to hang up the phone. I told her “no”. And repeated the last half of my email to her. She then said “alright” and hung up. I waited 2 days and called back. I got Debbie again. I stated who I was and that we had spoke the other day and repeated my request for an email receipt. She stated again that “ they were working on the computers”. I let her know that I needed this receipt for work. She said ok and that she would send it if she could. No email. The next day I called. I spoke to a very pleasant receptionist. I explained why I was calling and what I needed. I had an email within 2 minutes. If you have to tell customers that “they’re working on the computers” because you don’t know how to work them or you’re too lazy to do them, maybe being a hotel receptionist/ shift manager isn’t for you,
• TB

  Travis Branam

  Aug 20, 2025
  4.0
  Great place to stay. Room was comfortable, but the breakfast was wiped out at 8am. Went to Trailriders and they didn't disappoint.
• AT

  Arnold Turk

  Aug 1, 2025
  3.0
  The tub / shower wasn't clean, coffee not replenished on servicing. Breakfast very basic.
• AA

  Alex

  May 5, 2025
  1.0
  What a dump! Blood smear on the wall, holes in every layer of curtains which means no privacy, 1/4 roll of toilet paper and no replacement roll, a microwave with a chord that doesn't reach any outlet on the wall unless you spin it 360 degrees, dirty brown fingerpints allover the inside of the door, no pillowcase. Save your money and peace of mind. 5/8 UPDATE: Of course when I brought these issues to the attention of the manager upon checkout and asked for a refund she told me I would have to contact capital one travel. I did and it's been over 4 days and the manager still hasn't responded to the capital one travel agents. Still waiting for my refund which now sounds like the hotel manager very much could have issued when I was standing at the front desk. I don't appreciate the run around after such a horrible experience.