Business Details
About
Hotel
Located in Fairview Heights,IL, the Best Western St. Louis Fairview Heights is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western St. Louis Fairview Heights
150 Ludwig Dr, Fairview Heights, IL
62208-1333, United States
Hours
Reviews
2.2
35 reviews
5 stars
5
4 stars
4
3 stars
3
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1 star
19
- JRJonathan ReissOct 23, 20255.0I had a wonderful stay at the Best Western Fairview Heights. The hotel was spotless, my room was exceptionally clean and comfortable, and it was clear that the staff take great pride in maintaining high standards. Breakfast was fantastic with plenty of options and everything fresh and well-presented. The entire team was super friendly and welcoming, but I especially want to recognize Dayna at the front desk, she was an absolute gem. Her professionalism and warmth truly made my stay memorable. I understand the property is undergoing an extensive renovation, and if what I experienced is any indication of what’s to come, this hotel is going to be outstanding. With the combination of great service and the improvements underway, Best Western Fairview Heights will definitely be my only choice whenever I’m in the area.
- 666828oaklawnOct 14, 20251.0Absolutely awful hotel. I'd rate it at zero stars if that were possible. Checked in for one night stay at 9:30 PM. Woman who checked me in had two metal studs coming out of her mouth. Upstairs and opened the door to a musty foul smell. Dirty table top, sticky mess on the lamp. Tried to call down stairs for a new room. Phone in room didn't work. Decided to gut it out but woke up at 2:30 AM as the smell was too bad. Went downstairs to check out and asked for an adjustment to the room price, as I'd only been in it for 5 hours and didn't get the morning breakfast. Night manager utterly worthless. Said he was new and didn't know how to do a refund. Poorly trained and motivated manager, as bad as the room was. Left a note with my phone number for the real manager, (named Meet Patel). Never got a call back. Tried to call the hotel nearly a dozen times during the day. Phone rang and rang, nobody ever answered. They are happy to take your money, then they'll ignore the customer. Read the other reviews. DO NOT STAY AT THIS PLACE!!!! GO SOMEWHERE ELSE!!!
- JJJakeSep 29, 20251.0No working locks on room door
- DCD CSep 17, 20251.0Wish I could post pictures . Run do not stop
- PPPaula PeavlerAug 23, 20253.0The room was great except for the construction across the hall and upstairs. Sheets need to be available in the room for the pull out couch.